General Manager, Oa Contracts- Chicago O'hare - OPERATIONS - Operations

OPERATIONS - Operations

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

What to Expect:

As a General Manager, you will be an important part of our customers' travel experience. You'll lead your stations' day

-day operations, service, financial and team performance. Most importantly, you'll create a great place to work for your team and a welcoming environment for our customers.***
How you will make an impact:

Responsible for day
to
day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
Sets a positive example for station team to ensure excellent customer service
Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
Demonstrates a calm demeanor during periods of high volume or irregular operations
Provides coaching and direction to the station team to achieve operational goals
Manages the station budget, staffing forecasts and resource requirements
Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
Responsible for compliance with Station controls and Internal Audit standards
Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
Manage vendor service contracts as required

What will you bring:

Knowledge/Skills
Required

Airport ramp experience
Ability to manage airport operations independently
Ability to work in a dynamic, fast paced operational environment
Analytical thinking, goaldirected leadership and serviceoriented performance
Strong communication and interpersonal skills
Strong problemsolving skills and drive for excellence
Organization and planning skills
Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid.)
Strong leadership skills, with the ability to motivate and coach others
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations

Experience

Previous service or operational experience required
Previous supervisory experience required

Education

College Degree or equivalent work experience required
College degree in business or a closely related field may substitute for the required experience

ADA Specifications

Requires ability to sit, stand and walk for extended periods of time
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all prescreening clearances applicable to position qualifications

Compensation