Property Manager, Lerner Black Hill - Germantown, United States - Lerner Enterprises

Lerner Enterprises

Verified Company

Germantown, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

COMPANY BACKGROUND:

Since our founding in 1952, Lerner Enterprises has emerged as one of the largest and most respected private real estate developers in the Greater Washington, D.C.

Metropolitan Area. Our services encompass all phases of real estate development, including planning, development, construction, leasing and asset and property management. The breadth of our diverse real estate portfolio includes residential, office, retail and hotel properties.

Over the last six decades, Lerner has developed a number of award-winning projects, such as Washington Square in the District of Columbia, The Corporate Office Centre at Tysons II, Dulles Town Center and The Falls at Flint Hill in Northern Virginia.

The residential portfolio currently comprises 16 properties in Virginia and Maryland that total over 5,300 units.

Today, Lerner continues to embrace new technology and innovative thinking to create dynamic places to live, work and play.

PRIMARY RESPONSIBILITIES:
Property Oversight

Ensure that top level customer service remains the number one focus for all direct reports at the property.
See that all necessary safety inspections, processes and procedures are followed including lockout tag out procedures and MSDS sheet collection.
Able to manage emergency situations including directing team members, interacting with affected customers, communicating with leaders, and helping with resolution processes.
Help to develop and maintain all financial documents for the property including budget, variance reports, and monthly financial summaries.
Responsible for maintaining operating expenses within budget and prepare variance reports for your assigned Assistant Director/Senior Assistant Director on a monthly basis.
Diligent on compliance with all A/P processes from prepurchase procedures through invoicing to see that bills are paid on time at the property and that expenses remain within budget.
Manage the expense control for all controllable and replacement categories. Look for cost saving measures, manage vendor relationships and use, and work with the onsite team to see that expenses are managed tightly without compromising quality.
Maintain oversight of delinquencies and bad debt at the property and make recommendations on a corrective course of action needed to achieve the required levels at the property.
Responsible for building all income categories for the annual budget. Be able to implement plans to achieve the budget. Communicate corrective courses of action and reprojections on the financial outcome if the results are behind or ahead of budget.
Adheres to all County, State, and Federal policies and programs in the best interest of the company and thorough in documentation and followthrough required by these agencies.

**PRIMARY

RESPONSIBILITIES:

Team Oversight and Leadership**- Responsible for hiring, developing, training, coaching, and motivating all direct reports on a daily basis.

Set the tone as a hands on, "Walk the Talk" leader who through their actions displays strong leasing and customer service skills.
Help establish leasing goals on a monthly basis for onsite personnel, and be able to evaluate the effectiveness of the team on executing on these goals.
Be aware of the competitive strengths in the marketplace and guide performance to the top of the market in our people and performance.
Ensure operational consistencies on the property to mirror those of other properties across the portfolio.
Utilize the Entrata work order system to track service requests to identify trends, evaluate timeliness of ticket completion and maintain an equitable workload spread. Work with the office team on communication with residents during the service process to ensure the most effective delivery of service.
Establish procedures, protocols and follow through to achieve timely and thorough completion of annual punch list reports.
Build a complimentary relationship between the maintenance and office team in order to achieve better communication between departments.
Continually look for new opportunities to better operational practices and efficiencies and make/justify recommendations as appropriate.
Develop a strong partnership with the onsite Maintenance Supervisor and support them in their growth, development and success in leading the maintenance team at the property.
Maintain strong relationships with all support departments in the organization.

QUALIFICATIONS:

At least 4 years' of Property Manager experience in Residential Property Management.
Indepth knowledge of all aspects of property management.
Experience with leaseups and renovation projects preferred.
Proven track record of success in managing expenses effectively.
Proven track record of identifying market trends and converting that knowledge into achievable business plans on income for a property.
Strong verbal and written communication.
Ability to thrive in a collaborativ