Seasonal Merchandising Service Associate - Owings Mills, United States - Lowe's

Lowe's

Verified Company

Owings Mills, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Your Impact

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.

As a Seasonal Merchandising Service Associate you could be assigned to multiple areas of the store and could have responsibility in Plant Service as outlined below, this means:
(1) Being friendly and professional, and engaging vendors and associates to meet store needs, (2) Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate, and (3) Creating visually appealing product selections that are safe, clean, and easy for customers to access. The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion. One of the assigned areas of this role is in Plant Service. Seasonal MSA Plant Service is primarily responsible for overseeing execution of all assigned Live Nursery merchandising service responsibilities and maintenance activities. This involves working outside in the garden center, ensuring merchandise is stocked, fronted, and priced according to plantograms and store-specific merchandising standards (e.g., stock, displays, promotion space). The Seasonal Merchandising Service Associate works closely with the Merchandising Service Manager, Merchandising Service Associate

Plant Service Lead, Store Departmental Associates and store leaders to confirm priorities and needs (e.g., materials, supplies, time) while also providing ongoing service updates and feedback. The Seasonal MSA is required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.

Travel Requirements:

This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What you will do

Customer Service
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications
Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
Analyzes metrics and provides feedback on project execution and instore service to store, market, and corporate leaders
Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises

This includes:

Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers
Instock
Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes
Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective
Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details
Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels
Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store
Ensures cross merchandise, side stack products, jhooks and gravity feed bins are placed appropriately, helping to drive addon sales
Works with store leadership to stage clearance and damaged merchandise for quick sale
Sorts products in bins, drawers and boxes to ensure that they are in the proper location
Merchandise to plantogram, price, color block and place plants as they arrive
Fill plant racks onto plant tables per plantogram to grand opening ready standards
Clean