Guest Services Team Captain - Chicago, United States - Doms's Kitchen & Market

Description

_Are you an upbeat enthusiastic learner who loves food and working with the best? Then come join our dynamic team redefining the food shopping experience to a neighborhood destination via FRESH, globally inspired foods, curated meals, culinary expertise, and state-of-the-art technology We don't just love food - we celebrate it_

About the Company
Dom's Kitchen & Market is reimagining the neighborhood store.

Inspired by European food halls, Dom's is an experiential and versatile culinary destination that includes foodservice, retail, outdoor seating, a beverage bar and tasting kitchen.

At Dom's, we plan on changing how customers experience and shop for fresh, locally sourced food both in-store and at home.

Prioritizing a convenient customer experience while building brand loyalty, Dom's is a technology-forward and omni-channel food concept.

Learn more Dom's Kitchen & Market has been featured in local write-ups on Block Club Chicago, the Chicago Sun Times and Grocery Dive.

What Dom's Kitchen & Market Offers You
This is an exciting time at Dom's Kitchen & Market as we seek the Best of the Best to join our pioneer team Are you ready to discover and create as part of a _winning_ team of fiery All-Stars with the promise of building _something special_, innovative, new and magical? Here you are building a career that lets you expand your innovative influence and this _something special_
will be special because
_YOU_ are a part of it
_YOU_ will be the foundation for success at Dom's Kitchen & Market We also offer competitive compensation, career growth, benefits, paid holidays, vacation, 401K and team member discounts


The Role

Special Team Captain Guest Service Dom's Kitchen & Market Special Team Captain Guest Service will be a charismatic leader dedicated to_ _consistently meeting and exceeding guest expectations for an authentic _Talk of the Town_ shopping experience You convey an enchanting presence of enthusiasm, strength, trust, warmth and sincerity on your quest to blend your energetic group of Guest Checkout Specialists yielding _Talk of the Town_ exceptional service with delighted guests

To achieve the highest level of success at Dom's Kitchen & Market, you will prioritize a respect-based positive culture focused on guests and team while creating an environment of engaged and passionate team members consistently delivering incredibly personalized _Talk of the Town_ service to ecstatic guests who become loyal brand evangelists As the Guest Service team captain, you will lead Dom's Kitchen & Market dynamic team of Guest Checkout specialists dedicated to delivering _Talk of the Town _Guest Service


Responsibilities
Dom's Kitchen & Market
Special Team Captain Guest Service will oversee total Guest Checkout and be accountable for total Guest Checkout responsibility that merges your love for people - both team members and guests - with operational excellence


You will be:

• Measured and rewarded by your ability to deliver _Talk of the Town_ Guest Service, drive optimal Guest Checkout teams' performance, maintain all Guest Checkout operations and achieve financial targets
• Accountable for the extraordinary experience of your team and your guests
• Responsible for engaging conversations with guests and ensure each guest receives an extraordinary Talk of the Town guest experience
• Serve as the guest contact for guest inquiries/concerns with expedient followup and resolve
• Partner with the Head Coach and People Partner to recruit, interview and hire firstclass team members for all departments, supervise the orientation and onboarding for all
• Accountable as needed for HR duties and acts as total store team member contact for HR questions
• Expected to successfully train develop, retain, mentor and motivate Dom's Kitchen & Market firstclass Guest Checkout team leading to inspired teamwork creating an inviting atmosphere for guests
• Assist with work duties across Guest Checkout department including crosstraining of team members
• Manage Guest Checkout team member scheduling for maximum productivity and high standards of quality that align to business needs and budgeted labor goals and ordering of supplies within budget
• Accountable for daily Cash Management, weekly audits, record retention, Service Desk/Cashier procedures
• Responsible to maintain a regular cleaning and maintenance program for Guest Checkout area, equipment and shopbacks with organization of backroom supplies and supply closets
• Listening for the Voice of the Guest to identify department trends for guest needs and expectations and counsel with Head Coach to integrate findings to deliver value and accelerate growth
• Open to learning and growing for personal development
• Empowered to deliver with Guest Checkout team the transformative shopping experience that Dom's Kitchen & Market will be legendary for
• The above statements are intended to describe