Managed Care Assistant I - Glendale, United States - Intercare Holdings Insurance Services
Description
:Summary:
The Managed Care Assistant I is a non-supervisory position that coordinates all managed care/medical bill review/MPN/reporting and other support related activities across the InterMed organization.
This non-clinical position to assist and support the Bill Review and Managed Care staff by performing general and administrative tasks.
Essential Duties and Responsibilities:
- Screen referrals received from claims examiner for attached medical report prior to assignment to a Utilization Review Nurse (clinical), under direction of supervisor.
- Contact doctor offices & other health care disciplines involved in the care of injured workers to obtain current medical reports, orders & work status; adhering to call script.
- Responsible for maintaining a daily diary.
- Data entry in electronic claim file, sharefile, and Managed Care system.
- Format and document letters or correspondence according to documentation process standards as directed.
- Generate and format letters from the electronic claim file as directed.
- Create and submit referrals to vendor partners or client vendors when necessary.
- Participate in ongoing training/professional development.
- Answer phone calls related to utilization review, nurse case management, bill review, and medical provider networks.
- Refer all clinical related questions or issues to licensed staff, analysts, or Supervisor/Managers.
- Data entry for indexing which requires identifying claim numbers, payees, ICD codes and dates of service.
- Assist in researching claim numbers and locating bills in the system.
- Print and mail Zero EORs
- Be aware of potential compromise in a patient's safety. Refer to proper authority.
- Uses plain language to communicate (written and verbal) with injured workers, claims examiners, and clients.
- All other nonclinical related tasks as assigned by clinical staff and leadership staff
Requirements:
Competency:
To perform the job successfully, an individual must demonstrate the following competencies:
- Computer Skills must be proficient in word, excel, ten key, efax machine, fax machine, phone systems, and navigation of internet such including ability to surf the web on search engines.
- Design
- Demonstrates attention to detail and ability to multitask with ability to work under pressure.
- Knowledge experience and knowledge with Medical billing forms (HCFA1500 and UB facility forms)
- Oral Communication
- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions. Strong and positive customer service skills.
- Team Work
- Supports everyone's efforts to succeed. The ability to work well with others and be an essential team player.
- Quality
- Demonstrates accuracy, timeliness and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Must be able to identify issues and report them to management.
- Quantity
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quic
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or general education degree (GED); some knowledge of California Worker's Compensation and medical terminology preferred. One to three months related experience and/or training; or equivalent combination of education and experience preferred.
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