Customer Experience and Design Product Researcher - Chicago, United States - Lenovo

Lenovo

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

General Information:

Req #
WD Career area:

Research/Development

Country/Region:
United States of America
State:

Illinois

City:
Chicago
Date:

Thursday, May 16, 2024

Working time:
Fulltime
Additional Locations:
United States of America

Illinois

Chicago

Why Work at Lenovo:

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets.

Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

Description and Requirements:

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets.

Description and Requirements

Customer Experience and Design Product Researcher

HELLO MOTO

Team and Culture Description:

Consumer Experience and Design (CX&D) is a global organization within Motorola that employs a user-centered design approach in order to optimize business strategies, build our brand, develop rich experiences, and ensure user satisfaction.

Our group is responsible for defining the physical and digital experiences of Motorola's mobile devices, including innovation focused projects, new form factors, and software as a service initiatives.

Our research team is responsible for collecting and driving user insight across all key consumer touch points and helping to communicate those insights across product teams and customers.

We use this data to help create innovative and responsive experiences that are tightly integrated with our vision of future smartphone design language.

Scope of Responsibilities:

Design and conduct user research using qualitative and quantitative methods as appropriate, including, but not limited to, rapid and iterative usability and concept testing, participatory design, ethnography, contextual inquiry, surveys, and summative usability studies.
Further the quality and influence of our research practice as well as Motorola Mobility's general understanding of consumers to inform future products, software, services and ecosystem design.
Work collaboratively with Product, Software, Sales, Brand, Marketing, Engineering and Design to identify business questions and research needs throughout the product development process, from concept phase to postlaunch.
Work with the design team to create tangible design solutions and inform prototype development.
Serve as a primary consultant on regional consumer understanding and behavior to Motorola Mobility's various leadership, business, technology and marketing teams.

Basic Qualifications:

5+ years experience designing, executing, and reporting advanced product or design research
English proficiency (written and spoken) required
Strong oral, written and presentation communication skills; can present findings concisely and effectively. Able to drive common understanding with crossfunctional work partners and senior management.
Ability to work as part of a crossfunctional team with limited supervision
Highly skilled in a range of research methods, with demonstrated experience designing and conducting different types of userresearch studies, including usability studies, heuristic and expert reviews, field studies, ethnography and participatory design methods.

Preferred Qualifications:

A Masters or PhD degree in a design researchrelated field, e.g., cognitive psychology, HCI, human factors.
Experience researching and designing both physical and digital products and web interaction a plus
Experience with remote product research
Demonstrated ability to quickly build strong relationships within and across organizations.

Motorola Mobility is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientatio