Night Auditor - San Diego, United States - Alila Marea

Alila Marea
Alila Marea
Verified Company
San Diego, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Full time
Description
Summary


Summary
Are you looking for a job that offers not only a fulfilling work experience but also the chance to be part of an idyllic coastal community? Look no further than Alila Marea Beach Resort


Nestled seamlessly into the picturesque bluffs of Encinitas, our resort is an innovative expression of eco-design that embodies the quintessential Southern California lifestyle.

With South Ponto Beach and Batiquitos Lagoon just steps away, you'll have endless opportunities for both relaxation and adventure.


At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.


Description of Job Duties
The Night Auditor will be responsible for assisting guests in all guest services related functions during the overnight shift.

The Night Auditor will also be responsible for closing hotel books at night by running night audit final after insuring all revenues are in balance nightly.


Core Functions

  • Hyatt Hotels Corporation guidelines and core values to ensure the health, safety and comfort of our team members and guests.
  • Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
  • Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
  • Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
  • Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
  • Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
  • Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
  • Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
  • Communicate effectively with guests and fellow team members.
  • Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines.
  • Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
  • Other duties as assigned.

Benefits


In keeping with Hyatt's Values of Wellbeing, the company offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our colleagues and their lives outside of work.


  • Medical coverage, including dental & vision coverage (for fulltime colleagues after 30 days)
  • 401K w/company match
  • Complimentary parking
  • 25% off inhouse F&B
  • 12 Complimentary Room Nights across our Hyatt portfolio (after 90 days)
  • Friends and Family rates across our Hyatt portfolio immediately
  • Hyatt discounts and partner discounts
  • Paid Time Off (Up to 10 Vacation days, 6 Paid Holidays, 2 extra Paid Floating Holidays, sick and bereavement.
  • Colleague celebrations, including Quarterly Awards, BBQ's, and holiday parties
The hourly rate for this position is $20, with an added $1/hour shift differential on the Overnight shift.


Qualifications:


  • 12 years work experience.
  • Minimum of 2 years of hotel front desk experience preferred.
  • Proficiency in MS Office Suite.
  • Experience with hotel operations software sales programs.
  • Skillful in project planning/ tasks and able to prioritize projects/ tasks.
  • Highly organized and efficient, proactive and results driven, and ability to adapt and demonstrate flexibility. Leads by example and with integrity.
  • Excellent communicator and team motivator. Businesslike, socially engaged, passionate, expressive demonstrating a positive attitude.

Mental and Physical Demands

  • Frequent: Sitting, standing, walking throughout property, working on a computer, typing, filing, climbing stairs, and interacting with guests (speaking, listening, writing).
  • Occasional: Lifting, pushing, and pulling guest luggage and property equipment. Occasional stooping and bending.
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