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    Front Desk Agent - Frisco, United States - Omni Hotels

    Omni Hotels
    Omni Hotels Frisco, United States

    1 week ago

    Omni Hotels background
    Description
    Location


    The new Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the new social hub for great food, fun and nightlife.

    This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering.

    From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.


    The brand new, multi-use campus in development with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more.

    Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center.

    The entire development is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.


    Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the new Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition.

    Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

    The brand new, upscale Omni Frisco Hotel embodies true Texas charm and sophistication.


    Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

    Job Description


    Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay.

    Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.

    Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

    Responsibilities

    Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures

    Empathetically listen to guest inquiries and provide appropriate responses

    Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

    Block rooms in the computer and follow through on designated requirements

    Pre-register designated guests and prepare key packets

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

    Maintain confidentiality of all guests and hotel information

    Employ attention to detail in order to ensure security of guest room access.

    Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

    Maintain guest history files on all guests

    Accommodate room changes expediently

    Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

    Issue safe deposit boxes to guests and ensure security of key

    Monitor, send and distribute guest faxes

    Generate, print and distribute daily and weekly reports

    Resolve discrepancies on the room status report with Housekeeping


    Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

    Qualifications

    Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

    Ability to accurately and efficiently input information into computer systems

    Ability to work cohesively with co-workers both within and outside of your department

    Ability to compute accurate mathematical calculations

    Ability to think clearly, quickly and make concise decisions

    Ability to prioritize, organize and follow up

    Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

    Previous customer service experience

    Previous hotel front desk experience is strongly preferred

    Previous cashiering experience is preferred

    Fluency in a foreign language is preferred

    Previous guest relations training is preferred

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability.

    The EEO is the Law poster and its supplement are available using the following links:
    EEOC is the Law Poster ) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

    Job LocationsUS-TX-Frisco

    Posted Date1 month ago(4/3/2024 10:21 AM)

    Requisition ID

    of Openings 1

    Category (Portal Searching) Front Office Operations
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