- Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
- Hire, train, and develop associates to meet department needs
- Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
- Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
- Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
- Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
- Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
- Control store expenses through proper ordering, care for supplies and equipment
- Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
- Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
- Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
- Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
- Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
- Ensure proper control of all store funds and company assets
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Record and report all associate and customer accidents in accordance with established Food Lion procedures
- Ensures compliance with local, state and federal regulations
- Adheres to all company guidelines, policies and standard practices
- Maintains security standards
- Successfully complete Computer Based Training (CBT) and Training guide
- Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
- Performs all other duties as assigned
- A high school graduate or equivalent preferred
- Ability to lead and manage a team
- Strong understanding of store operations and merchandising techniques preferred
- Excellent interpersonal, organizational, communication and customer service skills
- Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
- Ability to use computers, smart devices, and other communication systems required to perform job functions
- Ability to use hand held computers for orders, mark downs, scan outs, and inventory
- Stand 100% of the time, frequently walking short distances
- Ability to push or pull up to 2000 pounds using a pallet jack or float
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
- Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check invoices, dates, and other written documents
-
Customer Service
3 weeks ago
Hoffman & Hoffman Inc Greensboro, United StatesJob Description · Job DescriptionPosition Title: Customer Service / Parts Associate · Department: Sales & Customer Service · Reports to: Customer Service Manager · Works with: Employees, Vendors, Customers and Engineers · Do you understand technical concepts easily? Are you a gre ...
-
Customer Service Assistant
2 weeks ago
Epes Transport System, LLC Greensboro, United StatesJob Overview: · We are looking for a Customer Service Assistant to join our Operations team. The Customer Service Assistant will provide clerical support to meet the needs of Customer Service and the Planning Department. They will handle all customer service needs for the Nationa ...
-
Customer Service Representative
1 week ago
Circle K Greensboro, United States Full timeStore : 3101 Yanceyville St, Greensboro, North Carolina 27405 Availability - Shift/Days Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun en ...
-
Customer Service Representative
1 day ago
Circle K Greensboro, United States Full timeStore : 621 Green Valley Rd, Greensboro, North Carolina 27408 Availability - Shift/Days Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun en ...
-
Customer Service Representative
2 weeks ago
Circle K Greensboro, United States Full timeStore : 3701 Battleground Ave, Greensboro, North Carolina 27410Availability - Shift/Days · Flexible AvailabilityCustomer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun ...
-
Customer Service Representative
1 week ago
Circle K Greensboro, United States Full timeStore : 3101 Pleasant Garden Rd, Greensboro, North Carolina 27406 Availability - Shift/Days Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fu ...
-
Customer Service Representative
1 week ago
Circle K Greensboro, United States Full timeStore : 1550 W Lee St, Greensboro, North Carolina 27403 Availability - Shift/Days Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environm ...
-
Customer Service Representative
2 weeks ago
Circle K Greensboro, United States Full timeStore : 337 W Wendover Ave, Greensboro, North Carolina 27408 Availability - Shift/Days Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun env ...
-
Customer Service Representative
2 weeks ago
Circle K Greensboro, United States Full timeStore : 3700 Groometown Rd, Greensboro, North Carolina 27407 Availability - Shift/Days Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun env ...
-
Customer Service and Sales
2 weeks ago
Jimmy Britt Chevrolet Greensboro, United StatesJob Description · Job DescriptionAt the heart of everything we do, our customer service and sales team keep our dealership going. The Jimmy Britt Automotive Family has received multiple Dealer of the Year awards in the state of Georgia. (Just a short drive from the greater Madiso ...
-
Customer Service and Sales
2 weeks ago
Jimmy Britt Chevrolet Greensboro, United StatesJob Description · Job DescriptionAt the heart of everything we do, our customer service and sales team keep our dealership going. The Jimmy Britt Automotive Family has received multiple Dealer of the Year awards in the state of Georgia. (Just a short drive from the greater Athens ...
-
Customer Service Representative
2 weeks ago
Absolute Dental Services Inc Greensboro, United StatesJob Description · Job DescriptionDescription:Absolute Dental Services · Customer Service Representative (Driving Position) · Absolute Dental Services in Durham, NC is the market leader in fixed dental prosthetics and implant restorations. · Our dental lab is seeking an energetic, ...
-
Customer Service Representative
2 weeks ago
Kenneth Winters - State Farm Agent Greensboro, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Customer Service Representative
2 weeks ago
Jackie Smith - State Farm Agent Greensboro, United StatesJob Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our ...
-
Customer Service Representative
2 weeks ago
Kenneth Winters - State Farm Agent Greensboro, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Customer Service Representative
2 weeks ago
Edgar Collins - State Farm Agent Greensboro, United StatesJob Description · Job DescriptionPosition Overview · State Farm Insurance Agent located in Greensboro, NC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Edgar Collins - State Farm Agent, you will build and develop customer ...
-
Customer Service Representative
2 weeks ago
CR Legal Team Greensboro, United StatesJob Description · Job DescriptionCR Legal Team is accepting applications for a · Customer Service/ Intake Representative · About Our Team: · CR Commitment CR Results · We're Over 30 Years Strong and We're Just Getting Started CR Legal Team cares deeply for our clients, our commun ...
-
Session Coach/Customer Service
2 weeks ago
OsteoStrong Greensboro Greensboro, United StatesJob Description · Job DescriptionOsteoStrong Greensboro is a wellness center that specializes in time-efficient musculoskeletal strengthening. Our unique system allows individuals of almost any age and level of physical conditioning to improve bone density, strength and balance; ...
-
Retail Customer Service Team Member
3 weeks ago
New Garden Landscaping & Nursery Greensboro, United StatesJob Description · Job DescriptionDescription:Responsibilities and DutiesAssisting Cashiers at the checkout during peak times to minimize customer wait times · Assisting customers by loading purchases in their vehicles. · Gather up and return all shopping carts to designated locat ...
-
Bilingual Customer Service and Sales Specialist
3 weeks ago
Young Insurance Group Inc. Greensboro, United StatesJob Description · Job DescriptionAre you looking to start a career in the insurance industry? We want highly motivated and determined job seekers to APPLY TODAY. No matter your sales experience, we'll invest in your success. This position receives a bonus each month for productiv ...
FT Assistant Manager Customer Service - Greensboro, United States - Food Lion
Description
PRIMARY PURPOSESupport the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
DUTIES AND RESPONSIBILITIES
