Floor Lead - Upland, United States - Whole Foods Market

Whole Foods Market

Verified Company

Upland, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description :

The Floor Lead works closely with the Team Leaders & Store Leadership to ensure a smooth operation of the entire store.

This position assists with all functions related to general operations of the store including supervision, training and supporting Team Members, providing exceptional customer service and maintaining the highest retail standards in order to achieve and surpass financial goals.

Responsibilities:

Provide exceptional customer service and address needs of customers in a timely and effective manner.
Will be crosstrained and able to support all areas of the store.
Assist and support leadership with all store functions.
Oversee and assume responsibility for checkout staffing and operations in order to ensure accuracy and minimize customer wait times.
Ensure the 365 front end procedures are followed.
Maintain correct cash drawer set up funds and perform loans and pickups as needed.
Process customer purchases, returns and credits.
Ensure the highest retail standards are being met.
Effectively delegate tasks based on the needs of the business.
Follow all 365 Standard Operating Procedures (SOPs).
Participate in fiscal period and quarter end inventories.
Communicate all pertinent information to the team including leadership.
Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, fellow Floor Leads, Team Members, support partners, customers and vendors.
Stay informed on all company and store level information and communications from Crave 365, regional and store leadership.
Model 365 by Whole Foods Market vision and goals.
Have a level of knowledge/awareness of relevant competitors and industry trends.
Assist in operating the store in an efficient and profitable manner to achieve all sales, labor, budgeted expense targets and contribution goals while maximizing bottom line.
Analyze and control product transfers and shrink.
Run store shifts as Shift Leader for scheduled shifts, assist in setting clear expectations for Team Members.
Maintain accurate retail pricing and proper signage throughout the store.
Assist with interviewing, selecting, training, and developing Team Members in a manner, which builds and sustains a high performing team and minimizes turnover.
Assist in ensuring Team Members are completing necessary trainings. Lead with a culture of development and learning. Continually increase the product knowledge level of yourself and team members, including on new products and promotions.
Communicate any Team Member disciplinary or counseling needs to leadership immediately.
Ensure that all Team Members are following 365 programs, including monitoring progress, and processing all required paperwork.
Establish and maintain a positive work environment, which sustains an exceptionally high level of morale.
Provide feedback to Team Leaders for Team Members job dialogues.
Maintain and deliver exceptional customer service, set the benchmark for Team Members.
Model and cultivate effective crossstore communication, including conducting effective store huddles.
Monitor and ensure all TMs receive breaks and follow work schedules.
Respond to customer and team member needs and concerns.
Use courteous and proper phone etiquette when answering the phones and pages.
Maintain comprehensive knowledge of and ensure compliance with relevant regulatory rules and standards, including: OSHA, Department of Labor, Health and Sanitation, FDA, Department of Agriculture, Weights and Measures, and Americans with Disabilities Act (ADA).
Maintain and support overall store cleanliness and maintenance.
Follow established food safety, organics, and cleaning and maintenance guidelines and procedures. Resolve all hazards or violations immediately.
Ensure food, temperature, and safety logs are properly and accurately maintained.
Work a variety of shifts including mornings, nights, weekends and holidays.
Perform all duties and responsibilities of a Team Member, as needed.
Attend all meetings as assigned by Leadership.

Knowledge, Skills, & Abilities

Basic computer and accounting skills, with experience using the Microsoft Office Suite
Ability to learn and use business systems such as IRMA, Predictix, and SLAW on a regular basis
Proactive problemsolver with excellent followthrough and listening skills
Clear and effective communication style, both written and verbal including in correspondences, customer service and team member interactions
Thorough knowledge of products throughout the store or the ability to learn them quickly
Strong organizational skills with a keen attention to detail
Skilled in working in a fast paced, evolving environment with a strong ability to effectively prioritize, multitask and complete tasks in a thorough and timely manner
Proven ability to build and maintain positive relationships with individuals in positions throughout va