Office Manager - Baltimore, United States - Precision Eye Care

Description

Precision Eye Care is a small ophthalmology practice located in the Rotunda in northern Baltimore, surrounded by a variety of eateries, accessibility to public transportation, and a vibrant residential community.

If you are a team-player, like to take initiative, and are looking for a place to grow and learn new skills, our practice may be a great fit for you.

• Directs and manages the daytoday aspects of the business side of the clinical practice, including patient scheduling, billing, collecting, insurance processing, purchasing, payroll, accounts payable, monthly accounting and daily cash management, including inventory and other internal controls.
• Assures maximum reimbursement for medical and surgical services rendered by clinic physicians and other health professionals.
• Monitors thirdparty payments and use of diagnostic and procedural coding.
• Works with Medicare, Medicaid and thirdparty carriers, as necessary, to process claims.
• Reviews fees and makes recommendations for change.
• Implements all regulations and clinic policies pertaining to billing, allocation of payments, collections, writeoffs, etc.
• Answers questions doctors may have about claim payments and the business operations of the clinic.
• Prepares recommendations for an annual budget prior to each fiscal year, and compares budget to actual performance.

• Manages and directs the recruiting and training for clinic associates.
• Works closely with doctors, executive administrator and supervisors in the hiring and, if necessary, termination of associates.
• Insures associates' understanding of Practice's mission and objectives and the importance of attitude, attendance, accuracy, appearance and aptitude in achieving our objectives.
• Seeks associate input regarding clinic operations, policies and procedures.
• Resolves concerns and grievances, if possible, or refers unresolved problems to the executive administrator.
• Empowers associates to achieve patient satisfaction within operating policies.
• Directs the conduct of oral and written performance evaluations and regular salary reviews.
• Implements Practice's personnel policies.
• Monitors associates' performances, and takes appropriate action to assure quality performance and quality improvement.
• Implements ongoing associate employee training programs in such areas as understanding basic medical terms and procedures, telephone etiquette, cardiopulmonary resuscitation, diagnostic and procedural coding and other clinical areas, as needed.
• Monitors and controls overtime and associates' absences.

• Monitors patient satisfaction, and presents periodic reports to the executive administrator.
• Makes recommendations for improving patient satisfaction.
• Monitors the ease of access by referring physicians and promptness of letters to referring physicians, and makes periodic reports to the appropriate committee and the executive administrator.
• Monitors and insures satisfactory appointment scheduling system.
• Monitors and insures satisfactory recall system.

• Ensures the proper preparation, documentation, storage and distribution of medical records.
• Ensures the confidentiality of medical records.
• Ensures that corporate policies are followed regarding copying and dissemination of medical records.

• Manages the daytoday utilization of clinic business resources to achieve optimal efficiency and effectiveness in all areas, including personnel, facilities, equipment, records, supplies and capital.
• Arranges for facilities and equipment maintenance and repair as necessary.
• Monitors the purchasing of supplies and services to assure that the clinic is obtaining the most competitive prices.
• Maintains a clinic forms management program to obtain maximum price discounts and economies in forms purchasing.
• Recommends methodologies to enhance business opportunities for the practice.
• Implements marketing strategies as approved by the executive committee.
• Cooperates with credentialing staff to insure ongoing credentialing of doctors with payment plans.

• Attends organization committee meetings as requested.
• Works with the executive administrator to prepare agendas and keep and disseminate minutes.
• Conducts periodic coordinating committee meetings to discuss clinic results, progress, problems and solutions.
• Prepares and disseminates minutes to all participants and the executive administrator.
• Prepares and presents periodic reports, findings and recommendations regarding all areas of clinic business and operations to the executive administrator and relevant committees.
• Promotes the implementation of organizational decisions and monitors results.
• Staffs corporate committees or initiatives as requested by the executive administrator.
• Other duties as required.