- Manages and aligns customer's expectations with deliverables defined in the project scope document(s).
- Delivers (implements and manages) targeted project savings and develops appropriate tools to monitor performance in a defensible, accurate manor.
- Accepts accountability for account P&L, customer savings and satisfaction.
- Achieves sufficient customer satisfaction to justify favorable reference and contract renewal.
- Assists Implementation Manager in account or project launches.
- Recruits and trains necessary on-site management, logistics technicians and assistants.
- Identifies and quantifies potential supply chain improvements.
- Manages sometimes complex organizational issues involving customer's various functional areas and multiple plant locations.
- Manages carrier relationships and assist in the contracting process.
- Presentation of MBR's, QBR's (quarterly business reviews) to the customer.
- Ability and flexibility to travel as required.
- Performs other duties as assigned
- Management and development of direct reports
- Share department account goals with the team and maintain assessments planning and development
- Ability to hold oneself and others accountable.
- Preferred - bachelor's Degree in Logistics, Industrial Engineering, a related field, or experience in lieu of education.
- A minimum of 3 years substantial relevant experience in Account Management.
- A minimum of 1 years managing a multi-function/location team.
- Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint).
- English (reading, writing and verbal)
- Intermediate mathematical skills
- General industry knowledge of common carrier contracts, freight payment and audit processes and supply chain engineering.
- Proven track record of account management. 3PL a plus.
- Ability to develop and manage remote teams.
- Demonstrated leadership and employee development skills - a "mentor".
- Superior analytical and problem solving skills.
- Strong project management skills and the ability to manage and motivate all levels in the organization.
- Ability to manage multiple projects simultaneously.
- Strong interpersonal, presentation and written/verbal communication skills.
- Ability to work independently and as part of a team.
- Knowledge of the customer base and system capabilities is critical.
- Strong interpersonal skills that promote team building and associate development are required.
- Strong work ethic and patience.
- Masters' degree a plus.
- 7+ years of Account Management experience.
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Manager, Accounts - Auburn Hills, United States - DSV A/S
Description
DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at
Location: USA - Auburn Hills, University Drive
Division: Road
Job Posting Title: Manager, Accounts
Time Type: Full Time
SUMMARY
The Manager, Accounts is responsible for a large complex account and/ or a group of smaller accounts. They will have operational, relationship and P&L accountability for their account(s). The Manager, Accounts will manage a team with the primary goal of meeting and exceeding customer expectations, providing superior customer service and achieving service and savings goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Education and/or Experience
Computer Skills
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
OTHER INFORMATION
Travel percentage can be expected to be approximately 25%, but may vary based on the requirements of the business.
For this position, the expected base pay is: $84,000- $125,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
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Manager, Accounts
Auburn Hills
