Dme Coordinator/orthotic Fitter - Bucks County, PA, United States - Ancillary Support, LLC

Description

Job description
Ancillary Support, LLC

DME Coordinator/Orthotic Fitter

JOB description


Job Title:

DME Coordinator


Department:

Sales


Reports To:

Director of Business Development


FLSA Status:

Exempt


Position Summary:

The DME Manager/Orthotic Fitter is responsible for developing, growing, maintaining and fitting Orthosis, Orthotics, processing billing claims, and maintaining a strong patient first relationship within specific accounts in Bucks and Montgomery counties.

The DME Manager/Orthotic fitter will report directly to the Director of Business Development.


Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform assessments and measurements to determine appropriate products for patients.
• Make customized items, as appropriate.
• Observe infection control procedures when interacting with patients.
• Instruct client/patient/family/caregiver in proper use, maintenance, and cleaning of products.
• Instruct client/patient/family/caregiver regarding any applicable product warranty information.
• Perform all client/patient duties with a pleasant and helpful attitude and demeanor.
• Maintain inventory tracking for all products.
• Maintaining fitter patient records.
• Assist in resolving client product/service problems when appropriate.
• Report product incidents as required in accordance with Company policy.
• Participate in PI Plan as appropriate.
• Participate in continuing education programs.
• Other duties as assigned by supervisor.
• Demonstrating proficiency and excellence with all training on current and new products, including the use of Ancillary Support's Phyllis IMS.
• Working with customer service and marketing to foster a relationship of collaboration and a customerfirst approach.
• Achieving identified account focused objectives.
• Interacting and helping within the clinic as required.

Competencies:
To perform the job successfully, an individual should demonstrate the following.


Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.


Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.


Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.


Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.


Business Relationship Skills - Initiates new contacts within the account. Maintains customer satisfaction. Maintains records and promptly submits information. Overcomes objections with persuasion and persistence.


Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.


Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.


Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education/Experience:

Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Read, analyze and interpret business, professional, technical, or governmental documents. Write reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from managers, customers, and the public.


Mathematical Ability:

Calculate figures and amounts such as discounts, interest, commissions, proportions, and sales projections.


Reasoning Ability:

Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Computer Skills:

Microsoft Office Suite (Excel, Word, and PowerPoint)

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