- Bachelor's Degree in human services or related field with two (2) years' case management work experience
- Associates Degree in human services or related field with four (4) years' case management work experience
- High School Diploma with six (6) years' case management work experience will be considered
- Credentialed Alcohol and Substance Abuse Counseling (CASAC-T or CASAC) a plus
- Knowledge of HRA Congregate Housing Program guidelines
- Direct service experience with persons with living with HIV/AIDS, substance abuse, serious mental illness, and homelessness
- Bilingual English/Spanish a plus
- 5 Day/35 work week Non-Remote Position (In-Office/Some Field Work)
- Excellent oral and written communication skills
- Proficient in Google Workspace program/Microsoft Office Suite
- Familiar with AWARDS, Child and Children Integrated Reporting System (CAIRS), Coordinated Assessment and Placement System (CAPS)
- Coordinate program admission process with HASA Case Management Unit and Housing Unit.
- Conduct interview of referrals within 24 hours of the HASA Referral.
- Follow HASA procedures regarding the referral process and the completion of forms and statistical records.
- Arrange and coordinate the move of accepted residents as determined by HASA and the program.
- Monitor and assist the residents with problems at local entitlement offices. (Social Security, Medicaid, income support, etc.)
- Establish permanent housing referral network.
- Implement and monitor the service needs of residents in order to provide case management services which link residents with other agencies, health providers and support systems.
- Institute appropriate referrals for services and functions as a liaison/advocate to ensure receipt of required services.
- Facilitate individual and group counseling to residents, i.e., substance abuse, money management, relationships with family and loved ones current information on HIV/AIDS, treatment and drug trial programs.
- Provide monthly caseload update to Clinical Supervisor. Document all direct activities including resident served case closures and direct service advocacy interventions.
- Document all contacts and referral activity in resident records.
- When necessary and appropriate, accompany residents in medical appointments and/or arrange ambulate services.
- Attend all mandated meetings and in-service training.
- Assist resident in gaining the skills necessary to live more independently and arrange for placement in a permanent housing program.
- Establish working relationship with HASA case management staff to ensure quality client care.
- Participate in ongoing evaluation process to assess direct service activities for program modification. Future planning and to assist in the preparation of required reports.
- Provide in-service training to other staff members as determined by Program Director.
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Case Manager HRA West Farms - Bronx, United States - Phaxis
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