Patient Relations Coord Ii- Safety and Compliance - Brunswick, United States - MaineHealth - Corporate

MaineHealth - Corporate
MaineHealth - Corporate
Verified Company
Brunswick, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Patient Relations Coordinator II manages patient complaints and grievances in a timely and collaborative manner with proper documentation, ensures that patients are kept informed while complaints are processed, maintains a system for tracking patient complaints and reporting to regulatory agencies as appropriate, helps enhance patient and family experience by serving as a resource and collaborating on improvement projects, and coordinates organization-wide efforts to address salient trends in patient complaints and grievances.
Strong customer service skills, communication (verbal and written) skills a must.



Required Minimum Knowledge, Skills, and Abilities (KSAs)Education**:Associate's degree with at least five years of relevant healthcare experience OR bachelor's degree with at least three years of relevant healthcare experience required.-
License/Certifications: N/A-
Experience: See "Education" Knowledge of CMS regulations about patient complaints and grievances preferred Familiarity with performance improvement tools and concepts, e.g., plan-do-study-act, preferred Proficiency in Microsoft Office suite or equivalent preferred Familiarity with electronic health records preferred Effective verbal and written communication skills Strong critical thinking skills and attention to detail Collaborative and team oriented
Additional Information


With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.


Location:
MaineHealth - Integ QS - Pat Safety and Comp

Schedule:
Full Time, Day Shift, 32
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