Scheduler - Phoenix, United States - Heart One Associates, LLC

Heart One Associates, LLC
Heart One Associates, LLC
Verified Company
Phoenix, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Scheduler will greet patients, perform secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.


  • High School Diploma or G.E.D
  • Minimum 2 years medical practice experience preferred
  • Cardiology experience preferred
  • Working knowledge with computers
  • Excellent verbal and written communication
  • Excellent organizational skills
  • Knowledge of HIPAA rules & regulations.
  • Knowledge of diagnostic testing and procedures, preferred.
  • Excellent verbal and writing communication skills.
  • Knowledge of basic mathematics.
  • Proficiency in Microsoft Office, Word, Internet.
  • Be positive, helpful, friendly, supportive, sincere, and genuine to all patients, physicians, and staff.
  • Be attentive and responsive to doctors' and/or practice administrator/team leader requests in a timely manner.
  • Be punctual and regular in attendance.
  • Follow all office policies and procedures.
  • Make decisions that reflect the best interests of Heart One Associates and providing quality patient care.
  • Maintain patient confidentiality as governed by the Health Information Portability and Accountability Act (HIPAA).
  • Answer the telephone by the third ring, triage messages and distribute with appropriate documentation.
  • Maintain a high level of accuracy in appointment scheduling.
  • Maintain thorough and accurate documentation in charts for al correspondence involving patient care.
  • Checkin patients, obtaining personal medical and financial information, informing back office of patient arrivals and visit needs.
  • Collect copays at checkin, processing credit card payments and processing batch detail and settlement daily.
  • Monitor the flow of patients and waiting times, informing patients of delays or emergencies that may keep them waiting.
  • Check out patients, obtaining payment and scheduling new appointments as indicated by the physician orders.
  • Input all patient data and keep up to date information on all patients.
  • Reschedule physician schedules as requested by practice manager/team leader.
  • Complete Patient Prompt Remind and callbacks daily reminding patients of upcoming appointments. Notify technicians of daily start times.
  • Review schedules daily for corrections or gaps and ensure changes are made.
  • Check messages regularly throughout the day. Messages should be accurate and thorough for physicians to review and assess.
  • Orders should be worked daily, both past due and future.
  • Inform team leader of needed office supplies.
  • Keep workstation and waiting room organized and clean. I.E., magazines, windows, desktops.
  • Decorate waiting rooms for appropriate holidays.
  • Travel to various Practice locations as needed for coverage.
  • Other duties as assigned.
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