Customer Contact Specialist - Phoenix, United States - Goodwill of Central & Northern Arizona

Goodwill of Central & Northern Arizona

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

3130 E Thomas Rd Phoenix Arizona, 85016,

Position Description:

Essential Duties and Responsibilities:

Collaborates with other business areas to execute operational plans to achieve daily and weekly goals set forth by GCNA and Mission Services.
Achieves daily, weekly, monthly, and yearly call and service goals with proper documentation and process alignment.
Accurately tracks and reports defined metrics as requested by management.
Provides excellent customer service to both internal and external clients.
Delivers professional and timely service during all communications to reflect the GCNA and Mission Services brand appropriately.
Serves as a GCNA ambassador to the community.
May partner with outside organizations to accomplish tasks.
Assists the Retail Team through calling all frontline applicants, scheduling interviews for the stores, and letting them know more about what GCNA has to offer including skills training, employee engagement activities, Employee Assistant Program (EAP), etc., documenting and updating all interactions.
Supports all departments in any outreach or virtual needs.
Conducts needs analysis of callers, identifying client talents and skills, and accurately refers them to available internal and external training, employment opportunities, services, or events.
Maintains accurate records of daily activity and services provided, including but not limited to employment events, case notes, and support services assigned.
Virtually supports onsite and offsite events through outbound calls and outreach for GCNA and Mission Services events and trainings.
Assists in collaborating with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
Models Goodwill Core Values
Trust, Collaboration, Engagement, Ownership, and Innovation.
Backsup other Team Members, as needed.
May travel to other locations for training, as needed.
Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

High School Diploma or GED required
One year fostering customer relationships or call center experience, Social Service or Career Services experience, preferred
Demonstrated high level of detail orientation, professionalism and business acumen
Ability to maintain confidentiality
Ability to produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammar
Ability to speak and read English proficiently, Bilingual a plus
Excellent internet navigation required
Proficient in MS Office Suite and Google Drive
Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K (Immediate participation upon hire)
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
These are just a few highlights of our key benefit offerings

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years.

Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work