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Service Writer - Chandler, Arizona, United States - RideNow Powersports
Description
At RumbleOn, the country's leading retailer of powersports, our success depends on serving our customers with the best team members in the industry If your career goals include making a valuable contribution in an exciting and growing company and you love powersports and motorcycles, ReadOnScorpion Harley Davidson, a subsidiary of RumbleOn, is seeking outgoing, friendly individuals to join our Service Team If you are a positive, upbeat, and interactive Service Writer with a passion for customer service, this opportunity may be perfect for you
Responsibilities
Schedule appointments for repair, maintenance, recall work
Greet customers, inspect their motorcycles, and answer questions
Document problems with Motorcycles and clearly describe them on the Repair Order
Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified
Advise customers on necessary/suggested services and cost
Offer additional services, parts, and products, including special promotions
Review Repair Orders in progress to ensure quality and timeliness
Follow the status of a customer's vehicle from service bay entry through the completion of work
Communicate any changes in timeline, repairs, or cost to the customer
Upon completion of work, review the work order with the customer
Maintain current technical qualifications by completing all training programs assigned by the Service Manager
Other duties as assigned
Requirements
1+ years of Powersports or Automotive Dealership experience
Experience writing concise repair orders on vehicles and communicating repairs needed to customers
Knowledge of maintenance schedules and service needs for various powersports vehicles a plus
Excellent customer service, verbal and written communication skills
A positive attitude, good work ethic, and professional appearance
Pleasant, energetic, conscientious, and dependable personality
Ability to multi-task in a fast-paced environment
Valid driver's license and a good driving record
Motorcycle Endorsement, desired
Must pass a pre-employment background check, MVR, and drug screen
Benefits
What RumbleOn/RideNow Powersports Offers You:
A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success Plus...
Life and disability insurance
Generous Vacation/PTO Plan
Employee discounts on purchases
Dedicated leadership team who supports and cares for employees
The opportunity for growth and a solid long term promote from within
Generous training pay and 100% performance based pay plan allowing you to maximize your earnings
And more...
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·
