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Flowood

    Patient Care Advocate/Specialty Pharmacy Technician- Remote - Syracuse, New York, United States - Noble

    Noble
    Noble Syracuse, New York, United States

    1 week ago

    Default job background
    Permanent
    Description

    Overview:
    Scope of

    Responsibilities:
    Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

    Job Summary:

    Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.


    Responsibilities:
    Responsible for accurate data entry of incoming prescriptions, if required

    Responsible for accurate selecting billing and shipping methods for incoming patient orders

    Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed

    Document patient reported information into TherigySTM

    Provides resolution to customer service issues to ensure member satisfaction

    Work with members to provide resolution to payment related issues on accounts/orders

    Maintain and keep reasonable production as determined by supervisor

    May assist in orienting and training new employees

    Responsible for completing all mandatory and regulatory training programs

    Perform other duties as assigned


    Qualifications:

    Attendance Requirements:
    Must be available, and on-time for scheduled work shifts.

    Must be able to work nights and weekends, as required.


    Educational Requirements:

    Minimum:
    High School Diploma or GED

    Preferred:
    Pharmacy technician or related certification


    Experience:
    Experience in a customer service-related field

    Preferred: 6-12 months experience as a pharmacy technician


    Required (Mississippi Employees):
    Registered with the State of Mississippi as a Pharmacy Technician


    Special Conditions of Employment:
    Drug test

    Initial and continuous exclusion and sanction/disciplinary monitoring

    Any and all additional eligibility requirements based on the specific position

    Compensation

    $ per hour.


    The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

    KPH Healthcare Services, Inc.

    is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

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