IT Help Desk Technician - Freeport, United States - Helm Group

Helm Group
Helm Group
Verified Company
Freeport, United States

2 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Basic Functions/Responsibilities:


  • Handle Tier 1 help desk escalations through internal ticketing system
  • Follow up on outstanding requests and ensure timely resolution
  • Create user accounts and configure hardware as part of onboarding process
  • Troubleshoot hardware and replace components
  • Imaging, configuration, and distribution of client computers
  • Malware remediation
  • Setup, configure and troubleshoot print servers and local printers
  • Perform basic windows administration such as password resets and file and folder administration
  • Support audio and video equipment in conference rooms
  • Fully document all troubleshooting steps, and create knowledgebase articles of resolutions
  • Manage and monitor internal assets to ensure accurate inventory records
  • Set up new VoIP and digital phones
  • Basic Internet connection troubleshooting
  • Basic troubleshooting of switches
  • Job requires the ability to lift, move and relocate equipment, monitors, and peripherals that may weigh up to 50 pounds each
  • Perform all other tasks as assigned or required

Qualifications & Experience:


  • A serviceoriented attitude do what it takes to get the job done correctly
  • Ability to work multiple tickets simultaneously and manage time carefully
  • Ability to accept directions, follow procedures, and work directly
  • Eager to learn, pick up modern technologies, and be proficient in a brief time
  • Resourceful Problem Solver always find a way to make it work
  • Team player, avoid complaining, and motivated to advance and grow
  • Proficient with Windows 10/11 and Microsoft Office
  • PCbased hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Basic networking knowledge
  • Strong customer service, analytical, and problemsolving skills
  • Ability to communicate technical information, both verbal and written to a wide range of endusers
  • Ability to work in a team environment
  • Organization skills to balance and prioritize work

Pluses

  • Microsoft 365 and Active Directory management experience
  • Active Directory Group Policy Administration experience
  • Manufacturer's certification (MCSE, CompTIA Network+, CompTIA A+)

Job Type:
Full-time


Experience:


  • 1 year (preferred)

Benefits:


  • Health insurance
  • Retirement plan
  • Paid time off

Competencies:


  • Dependable
  • Peopleoriented enjoys interacting with people and working on group projects
  • Adaptable/flexible enjoys doing work that requires frequent shifts in direction
  • Detailoriented would rather focus on the details of work than the bigger picture
  • Autonomous/Independent enjoys working with little direction

Schedule:


  • Monday to Friday, 7:00 AM to 4:00 PM

Work Remotely:


  • No
Helm Group is an equal opportunity employer.


Pay:
$60, $70,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Experience level:

  • 1 year

Schedule:

  • 8 hour shift

Experience:


  • Help desk: 1 year (preferred)
  • Windows: 1 year (preferred)

Ability to Relocate:

  • Freeport, IL: Relocate before starting work (required)

Work Location:
In person
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