- Support adequate responses to customer quality complaints on escalated, Quality incidents.
- Work closely with the Quality teams at our different locations, mostly Kennesaw, Eden Prairie (Minnesota), Sidney (Ohio), Belluno (Italy) and Chihuahua (Mexico), when immediate containment actions are necessary, on escalated incidents.
- Perform basic statistical analyses as required, related to Warranty.
- Analyze and publish specific monthly and quarterly reports related to Warranty performance.
- Coordinate meetings with Customers and provide updates on escalated incidents.
- Create and coordinate Quality process improvement initiatives as described in the Electronics and Controls Strategy Plan.
- Travel up to 25%
- Bachelor's degree in Science, Engineering, or related field, or equivalent combination of education and experience.
- At least 3 years as a Warranty Engineer in a manufacturing facility, under an ISO9001 environment.
- At least 3 years interacting directly with Customers and addressing Customer Quality complains.
- Six Sigma Green Belt Certified with significant experience using Six Sigma tools
- Knowledge in the use of 8D Problem Solving Methodology.
- Advanced experience with Excel, Power Point, Visio, Mini-tab software or other equivalent statistical tool and in-depth knowledge of statistical techniques used in Quality.
- Excellent written and verbal communication skills.
- Ability to analyze problems, create solutions, and multi-task with strong attention to detail.
- A self-motivator who works as a team player and can motivate personnel.
- Must have the ability to interact effectively at multiple levels and functions.
- Demonstrates effective follow-up, self-confidence, and strong relationship building skills.
- Demonstrates effective time management.
- Legal authorization to work in the United States - Sponsorship for this role will not be provided.
- Technical knowledge of Electronics and Controls products
- Experience using Oracle, or similar ERP's and EtQ
- Six Sigma Black Belt Certified
- Lean Champion Certified
- You readily action new challenges, without unnecessary planning. You create teamwork allowing others across the organization to achieve shared objectives. You maintain a track record of exceeding goals successfully. You push yourself and help others achieve results. You build and deliver solutions that meet customer expectations.
-
Sr. Quality Engineer, Warranty
2 weeks ago
Copeland Kennesaw, United StatesThe Sr. Warranty Engineer is responsible for coordinating adequate resolution of escalated Customer Quality complaints and publishing periodic reports related to Warranty performance. This position is also responsible for performing statistical analyses related to Warranty. Final ...
-
Sr. Quality Engineer, Warranty
1 week ago
Copeland Kennesaw, United StatesThe Sr. Quality Engineer Engineer is responsible for coordinating adequate resolution of escalated Customer Quality complaints and publishing periodic reports related to Warranty performance. This position is also responsible for performing statistical analyses related to Warrant ...
-
Sr. Quality Engineer, Warranty
1 week ago
Copeland Kennesaw, United StatesJob Description · The Sr. Quality Engineer Engineer is responsible for coordinating adequate resolution of escalated Customer Quality complaints and publishing periodic reports related to Warranty performance. This position is also responsible for performing statistical analyses ...
-
Sr. Quality Engineer, Warranty
3 weeks ago
Copeland Kennesaw, United StatesJob DescriptionThe Sr. Warranty Engineer is responsible for coordinating adequate resolution of escalated Customer Quality complaints and publishing periodic reports related to Warranty performance. This position is also responsible for performing statistical analyses related to ...
-
Sr. Quality Engineer, Warranty
1 week ago
Copeland Kennesaw, United StatesJob DescriptionThe Sr. Quality Engineer Engineer is responsible for coordinating adequate resolution of escalated Customer Quality complaints and publishing periodic reports related to Warranty performance. This position is also responsible for performing statistical analyses rel ...
-
Customer Representative Priority Rep
3 weeks ago
Yamaha Motor Co., Ltd. Kennesaw, United States** Position Description** · **Customer Representative Priority Rep.** Position Location **GA, Kennesaw** Multiple Locations **N/A** Employment duration **Full time** **Job Brief** · The Customer Relations Priority Representative serves customers by providing product and service ...
-
Associate Project Engineer
1 week ago
Performance Contracting Kennesaw, United StatesCompany Overview · Performance Contracting Group · is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial and non-residential construction markets. We are committed to recruiting, developing and advancing employe ...
-
Associate Project Engineer
1 week ago
Performance Contracting Kennesaw, United StatesCompany Overview · Performance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial and non-residential construction markets. We are committed to recruiting, developing and advancing employees ...
-
Project Manager
2 weeks ago
Sterling Engineering LaGrange, United StatesResponsibilities: · Oversee all activities throughout the initiation, planning, execution, testing, installation, and customer acceptance phases of the project · Successfully plan, control, and manage project deliverables to ensure customer needs are met and corporate targets are ...
-
Project Manager
2 weeks ago
Norican Group LaGrange, United StatesPOSITION SUMMARY · Under general direction, is responsible for successfully planning, controlling, and managing project deliverables to ensure that customer needs are met and corporate targets are achieved. The Project Manager is the primary point of contact between all LOBs and ...
-
Project Manager
3 weeks ago
ESPO Lagrange, United StatesJob Title: Project Manager · Location: LaGrange, GA · Job Type and Duration: Direct hire · Pay rate: $80,000-$95,000 · POSITION SUMMARY · Under general direction, is responsible for successfully planning, controlling, and managing project deliverables to ensure that custome ...
-
Service Manager
3 weeks ago
Sun Technologies Lagrange, United StatesJob Title : Service Manager Required Skills : Strong sales-minded, ?customer first? attitude, as well as excellent leadership skills, are the foundations of Service Manager. Location : LaGrange,Georgia **Job Description** · **Part I Position Purpose**: · Service Manager - AMCAS ...
-
Project Manager
3 weeks ago
Norican Group Lagrange, United StatesPOSITION SUMMARY · Under general direction, is responsible for successfully planning, controlling, and managing project deliverables to ensure that customer needs are met and corporate targets are achieved. The Project Manager is the primary point of contact between all LOBs and ...
-
Project Manager
4 days ago
ESPO Lagrange, United StatesJob Title: Project Manager · Location: LaGrange, GA · Job Type and Duration: Direct hire · Pay rate: $80,000-$95,000 · POSITION SUMMARY · Under general direction, is responsible for successfully planning, controlling, and managing project deliverables to ensure that customer nee ...
-
Distribution Warehouse Maintenance
1 week ago
Wal-Mart Stores , Inc. Lagrange, United StatesLocation LAGRANGE, GA Career Area Distribution and Fulfillment Centers Job Function Warehousing - Hourly Employment Type Full & Part Time Position Type Hourly Requisition MC What you'll do at As a member of the Maintenance team, you will be responsible for repairs and preventativ ...
-
Engineer (Aircraft Component Repair)
1 week ago
Fokker Services Americas LaGrange, United StatesJob Description · Job DescriptionSummary: · The ideal candidate has a strong comprehension of engineering fundamentals and is able to apply them to solve real-world problems. They are highly motivated, competitive, and comfortable working both independently and on a team. Enginee ...
-
Asbury Automotive Sandy, United StatesDo you have a passion for repairing cars, assisting with providing exceptional guest experiences, and being an innovator in the automotive industry? As a Master Service Technician, you will have the opportunity to make a positive impact on our business and customers every day whi ...
-
Asbury Automotive Sandy, United StatesJoin a Winning Team at Larry H. Miller Automotive Group · If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the c ...
-
Field Service Diesel Technician
1 week ago
Cummins West Valley City, United StatesField Service Diesel Technician · Description · We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business (Salt Lake City, UT). · In this role, you will make an impact in the following ways: ...
-
IT Help Desk Technician Tier 2
3 weeks ago
Cementation USA Sandy, United States· Job Title: · IT Help Desk Administrator Tier 2 · Department: · Business Technology · Reports to: · IT Director Cementation Americas · GENERAL PURPOSE OF THIS JOB · Reporting to the IT Director Cementation Americas, the IT Help Desk Admin-Tier 2 monitors and actions help desk t ...
Sr. Quality Engineer, Warranty - Kennesaw, United States - Copeland
Description
Job DescriptionThe Sr. Warranty Engineer is responsible for coordinating adequate resolution of escalated Customer Quality complaints and publishing periodic reports related to Warranty performance. This position is also responsible for performing statistical analyses related to Warranty. Finally, leading and supporting initiatives to continuously improve quality related processes is a key part of this position.
Copeland offers an excellent compensation package with competitive salary, comprehensive healthcare package, 401k (75% company match up to 5%), quarterly company funded retirement plan with an additional contribution of 2.5%, tuition assistance, flexible work schedule, paid time off (3 weeks + paid holidays) and ongoing Copeland-led training.
As the Sr. Warranty Engineer, YOU WILL:
We offer the flexibility of a core hour work schedule. Employees can flex their start and stop times given they are working during the core hours of 9:00am - 3:00pm. Our teams work together to ensure their chosen work schedules are supporting our customers. This role has a travel requirement of 25% of its time.
About our Business Unit
Comfort Control, a business unit of Copeland, is headquartered in St. Louis, MO and is an industry leader in home energy management and comfort control. Our products monitor and control appliances that account for approximately 60% of the energy consumed in the average US household. By networking our products to the cloud, we are discovering new ways to help our customers reduce energy consumption, save money, and maintain comfort. And because our technology touches so much of the residential energy profile, our solutions are positioned to make a significant impact on our nation's carbon footprint. If you want to be part of a collaborative, high energy, fast paced team, where your contributions can make a real impact on the world - you have just found the place
About Us
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team
Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact:
About Copeland
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today
No calls or agency requests please.
