- Understand and follow "The VC3 Way". This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards
- Receive & respond to escalated service requests, incidents and change requests in a timely manner
- Train and educate VC3 clients on technical standards
- Troubleshoot and resolve issues with:
- Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
- General network connectivity including ISP
- Common networking technologies such as DHCP and DNS
- Wireless network performance and accessibility
- Remote access technologies including VPN, RDS, and Citrix
- Operating systems on servers, desktops, and laptops
- Complete technical administrative tasks such as:
- Virus/malware removal
- Add/remove/change virtual server resources
- AD/365/application password resets
- Identify recurring issues and initiate problem tickets for them
- Make recommendations for improvements of supported hardware and software
- Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Receive mentoring and feedback from Tier 2 Peers, Tier 3, and others
- Where appropriate, escalate complicated issues to Tier 3 or other appropriate teams
- Review Tickets with Team Lead
- Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
- Create and update documentation when changes or occur, or when discoveries are made
- Educate users on Process, Hardware, and Software
- Answer Incoming Service Desk phone calls and chats
- Attend monthly training & team meetings as required.
- Participate in the on-call rotation (1 week every 3-4 months)
- Additional duties as required
- KPI goals consistently met in Service Technician I or II roles.
- 2+ years relevant technical experience is required OR 6 months experience in Service Technician I or II roles at VC3.
- Microsoft 365 or Azure certification highly desired
- Good problem solving and decision-making skills; ability to understand and analyze complex issues
- Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
- At least 2 years relevant IT experience fully supporting and building customer environments.
- At least 2 years' experience managing & working with the following technologies:
- Windows Server
- Microsoft/Office 365
- Active Directory
- GPOs
- Virus and Security
- TCP/IP
- DHCP
- DNS
- At least 2 years' experience with virtualization technologies:
- Hyper-V
- VMWare
- Minimal travel is expected, however some is possible
- Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- VC3 offers a comprehensive benefit package and 401K/RRSP company matching
-
Systems Engineer
2 weeks ago
Hilliard Companies Midland, United StatesJob Description · Job DescriptionThis position is located in Midland Texas and is not Remote Work. · Systems Engineer · The primary focus of the Systems Engineer position is to provide technical knowledge and support regarding systems and network operations issues for multiple cl ...
-
Systems Engineer I
3 weeks ago
VC3 Midland, United StatesJob Description · Job DescriptionDescriptionThe Systems Engineer I is primarily responsible for providing mid-level technical assistance and support to VC3 clients. An additional Systems Engineer I role is to serve as an escalation point for our Service Desk teams when a higher l ...
-
Compression Equipment Systems Engineer
3 weeks ago
Certarus Ltd. Midland, United StatesCertarus is the North American leader in providing low carbon energy solutions through a fully integrated compressed natural gas (CNG), renewable natural gas (RNG), and hydrogen platform. The company safely delivers clean-burning fuels to remote communities and industrial custome ...
-
Compression Equipment Systems Engineer
2 weeks ago
Certarus Ltd Midland, United StatesCertarus is the North American leader in providing low carbon energy solutions through a fully integrated compressed natural gas (CNG), renewable natural gas (RNG), and hydrogen platform. The company safely delivers clean-burning fuels to remote communities and industrial custome ...
-
Control Systems Field Engineer
3 weeks ago
Championx Midland, United StatesChampionX has an immediate need for a Control Systems Field Engineer located in Midland, TX. This is your opportunity to join a growing company offering a competitive base salary and benefits. · What's in it For You: · You will join a growing company offering competitive pay a ...
-
Control Systems Field Engineer
2 weeks ago
Championx Midland, United StatesControl Systems Field Engineer page is loaded · Control Systems Field Engineer · Apply · locations · USA - Texas - Midland · time type · Full time · posted on · Posted Yesterday · job requisition id · R · ChampionX has an immediate need for a · Control Systems Field E ...
-
Compression Equipment Systems Engineer
1 week ago
Certarus Ltd. Midland, United StatesJob Description · Job DescriptionCertarus is the North American leader in providing low carbon energy solutions through a fully integrated compressed natural gas (CNG), renewable natural gas (RNG), and hydrogen platform. The company safely delivers clean-burning fuels to remote c ...
-
Compression Equipment Systems Engineer
1 week ago
Certarus Ltd. Midland, United StatesCertarus is the North American leader in providing low carbon energy solutions through a fully integrated compressed natural gas (CNG), renewable natural gas (RNG), and hydrogen platform. The company safely delivers clean-burning fuels to remote communities and industrial custome ...
-
Sr Electrical Power Systems Engineer
1 week ago
Enginuity Global LLC Midland, United StatesOverview · Job Title: Senior Electrical Power Systems Engineer · Experience: 5-10 years' experience · Location: Midland, Texas · Schedule: Full-time, 9/80 hybrid schedule, Flexible working hours, remote on Monday and Friday schedule available; 14/14 rotational schedule may be ...
-
Sr Electrical Power Systems Engineer
1 week ago
Enginuity Global Midland, United StatesJob Description · Job DescriptionOverviewJob Title: Senior Electrical Power Systems Engineer · Experience: 5-10 years' experience · Location: Midland, Texas · Schedule: Full-time, 9/80 hybrid schedule, Flexible working hours, remote on Monday and Friday schedule available; 14/14 ...
-
Diesel Technician/Mechanic II
2 weeks ago
Penske Truck Leasing Midland, United States Full timeWhat's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep th ...
-
Field Service Engineer II, DCS Control Systems
3 weeks ago
Honeywell Midland, United StatesInnovate to solve the world's most important challenges · About HPS · Honeywell · Process Solutions (HPS) is a pioneer in automation control, instrumentation and · services for the oil and gas; refining; energy; pulp and paper; industrial · power generation; chemicals and petroc ...
-
Honeywell Midland, United StatesInnovate to solve the world's most important challenges · About HPS · Honeywell · Process Solutions (HPS) is a pioneer in automation control, instrumentation and · services for the oil and gas; refining; energy; pulp and paper; industrial · power generation; chemicals and petroch ...
-
Field Service Engineer II, DCS Control Systems
2 weeks ago
Honeywell Midland, United StatesInnovate to solve the world's most important challenges · About HPS · HoneywellProcess Solutions (HPS) is a pioneer in automation control, instrumentation andservices for the oil and gas; refining; energy; pulp and paper; industrialpower generation; chemicals and petrochemicals; ...
-
Field Service Engineer II, DCS Control Systems
3 weeks ago
Honeywell Midland, United StatesInnovate to solve the world's most important challenges · About HPS · HoneywellProcess Solutions (HPS) is a pioneer in automation control, instrumentation andservices for the oil and gas; refining; energy; pulp and paper; industrialpower generation; chemicals and petrochemicals; ...
-
1st Level Support
4 days ago
Nexus Innovations Midway, TX, United States FreelanceMidway, TX 'Akkodis - formed through the merger of AKKA & Modis - is a global leader in the field of Engineering & IT. As a global partner in a constantly changing technology & competitive environment, we support our clients with our 360° offering to create a more sustainable & s ...
-
Omega Ventures Midland, United StatesIntroduction: · As the market leader for energy infrastructure, SPIE SAG GmbH is looking for you to join their team in the City Networks & Grids division as soon as possible. · Tasks: · Assembly, installation, and expansion of cable and grounding systems, as well as switchgear in ...
-
Honeywell Midland, United StatesInnovate to solve the world's most important challengesAbout HPSHoneywell · Process Solutions (HPS) is a pioneer in automation control, instrumentation and · services for the oil and gas; refining; energy; pulp and paper; industrial · power generation; chemicals and petrochemical ...
-
Honeywell Midland, United StatesInnovate to solve the worlds most important challengesAbout HPSHoneywell · Process Solutions (HPS) is a pioneer in automation control, instrumentation and · services for the oil and gas; refining; energy; pulp and paper; industrial · power generation; chemicals and petrochemicals ...
-
Development Engineer
3 weeks ago
Horizon Innovations Midland, United StatesDevelopment Engineer (m/f/d/x) · Full-time position · Ulm · Your responsibilities · You develop test applications and device drivers · You integrate hardware and software to make new components functional · You conduct troubleshooting and are responsible for defining change ...
Systems Engineer I - Midland, United States - VC3
Description
The Systems Engineer I is primarily responsible for providing mid-level technical assistance and support to VC3 clients. An additional Systems Engineer I role is to serve as an escalation point for our Service Desk teams when a higher level technical expertise is required in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians. Our People: Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we're here to create something extraordinary together. Our Core Focus:Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.
Your Growth:
We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
Key Responsibilities
Skills, Knowledge and Expertise
Additional information you will want to know:
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
