Experience Customer Service Representative - Crofton, United States - Grove Heating and Cooling, Inc.

Description

Perform administrative and office support activities for our service team. Work directly with our customers for service related tasks.

Duties may include (but are not limited to) fielding telephone calls, maintain recorded customer and service information, word processing, creating spreadsheets and presentations, and preform general clerical duties.

Software skills are required, as well as internet research abilities and strong communication skills. This position will directly assist the service department. Administrative experience is necessary.

This position is fulltime, Monday through Friday, from 7:30 AM to 4:30 PM in a professional office setting. This position does occasionally require overtime.


Responsibilities and Duties

Responsibilities include, but are not limited to:

• Answering and Managing Telephones with Multiple Lines
• Answer incoming customer inquiries about scheduling, services, repairs, return policies, billing issues, and general concerns
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Perform General Clerical Duties (Including but Not Limited): Faxing, Mailing, Filing, Copying
• Create & Modify Documents Using Microsoft Office (Primarily in Word or Excel)
• Invoice and Paperwork Processing
• Supporting an Office Staff in Assigned Project Based Work
• Other Duties as Assigned & Misc. Data Entry

Qualifications and Skills

• A (2) Year Minimum of Administrative Work Experience.
• Prompt, Reliable, & Dependable
• Excellent Customer Service Skills
• Ability to Multitask & Coordinate Projects in a Fast Paced Environment
• Strong Verbal & Written Communication Skills
• Professional Demeanor & Appearance
• Reliable Transportation
• Able to Pass a Criminal Background Evaluation & Drug Screening
• We value an employee who embodies dedication, dependability and carries with them a strong work ethic and a good attitude.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Holidays and Leave
• Short

- & Long-Term Disability Insurance

• Life Insurance Policy
• Simple IRA Retirement Plan
• Commission and Overtime Opportunities Available

Pay:
$20.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Inperson

Education:

• High school or equivalent (required)

Experience:

Customer Service: 2 years (required)


Work Location:
In person