Desktop Support Engineer - Honolulu, United States - Hawaiian Telcom

Description

Job Description

Job Purpose

We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues. To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.

Essential Functions

• Provide remote and on-site support for one or more locations as needed
• Responding to end user support requests and escalations from the Helpdesk via tickets
• Hardware installations, upgrades, and troubleshooting
• Installing Windows software, patches, updates, and 3rd party applications
• Knowledge of desktop encryption
• Workstation deployments
• Workstation image creation and management
• Providing basic guidance in computer operation and management
• Special projects as required.

Education

• Bachelor's degree in computer science or information technology preferred.

Experience

• 2 to 3 years of IT experience

Certifications, Accreditations, Licenses

• Microsoft 365 Certified: Modern Desktop Administrator Associate preferred
• A+ Certification preferred

Special Knowledge, Skills, and Abilities

• Knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of SCCM and other popular organizations' endpoint support systems (such as Automox, Ivanti, Manage Engine) - used for imaging, software updates, reporting, remediation, software applications, and remote connection systems
• Knowledge of PowerShell, scripting, Grouo Policy, and Active Directory
• Experience with Dell and HP computer hardware
• Knowledge of Windows 10 and 11 operating systems and domain environments
• Experience with mobile devices (IOS, Android, Windows)
• Ability to independently research, troubleshoot and solve complex hardware and software issues
• Self-motivated and able to work independently with limited supervision
• Ability to travel and work after-hours support/On-Call when necessary
• Excellent interpersonal skills
• Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood
• Ability to lift 50 pounds
• HDL is required

Supervisory Responsibility

No Supervisory Responsibility

Salary Range: $60,000 to $84,000

About Us

Aloha Welcome to Hawaiian Telcom's listing of current job openings. Hawaiian Telcom, the premier telecommunications company headquartered in Honolulu, offers Hawaii's consumers and businesses a spectrum of telecommunication solutions, taking full advantage of proven and emerging technologies. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience.

We call the communities we serve home and giving back to these communities is an important part of our culture.

Hawaiian Telcom offers an amazing M?lama Hours Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Additional Information

We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from e