Veterinary Receptionist - Studio City, United States - Veterinary Medical Center Studio City

Description

• Open and close the practice to set up for the mornings & evenings as directed.
• Clean and straighten the public areas of the practice including the front desk, reception area, waiting area, office, and public bathroom(s).
• Welcome clients and patients to the practice with a warm and friendly demeanor.
• Answer incoming telephone calls utilizing proper telephone etiquette.
• Scheduling appointments.
• Handle emergency situations by following established hospital policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners.
• Follow hospital policies regarding patient admittance. Determine whether immunizations/tests are current. Recommend updates if necessary.
• Present clients with medications, instructions, or any other take home items.
• Review the services that were rendered to the pet (verbally itemize the client receipt) and inform client of the total amount due.
• Accurately process cash, checks, charge credit card and Care Credit payments.
• Dispense medications and provide routine instructions to owners concerning prescribed medications.
• Enter data into the computer system as required. Retrieve and modify stored records. Assist in the updating of client/patient files as needed including name, address, telephone numbers, and patient medical history.
• Perform the end of the day procedure each evening. This would include reconciling invoices, balancing the cash drawer, and printing the computer reports.
• Perform other duties as assigned.

Knowledge of hospital procedures and operating instructions for making appointments, relaying information regarding patient's condition, and compiling and submitting data on patients treated.

Must accurately relay owner's account on the medical complaint(s) of the animal(s) involved to the healthcare team members who will be involved in treating the patient(s).

While performing the duties of this job, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; will use hands to manipulate, handle, or feel; will reach with hands and arms.

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches, and animal waste; possible exposure to contagious diseases.

• Health insurance
• Paid time off
• Retirement plan

• 10 hour shift

• Inperson

• Customer service: 1 year (preferred)
• Veterinary experience: 1 year (required)

• Day Shift (required)

• Studio City, CA 91604: Relocate before starting work (required)