ITIL Service Manager Consultant - Indianapolis, United States - OneAmerica

OneAmerica Indianapolis, United States

2 weeks ago

Description

** ITIL Service Manager Consultant**

**Job Category****:** Information Technology **Requisition Number****:** ITILS02913 Showing 1 location **Job Details**

**Description**

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

**Job Summary**

IT service management (ITSM) refers to the entirety of activities directed by policies, organized and structured in processes and supporting procedures that are performed by our organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. Simply, ITSM is the foundation of IT utilizing the ITIL framework.

This consultant role will focus partially on building out and maintaining service operations while also focusing partially on release coordination activities. Service operations includes Incident, Problem and Event management. The purpose of Service Management is to provide and maintain consistent processes on all operational services and to ensure it is widely available to those who are authorized to access it. Release coordination responsibilities include owning the planning and coordination of all activities involved in the release of a system into the production environment. This role facilitates release meetings and develops the recommendation and deployment plan based on input from multiple stakeholders. Our greatest assets are our people, who are key to the success of delivering on our promises when customers need us most. As a result, we are remain committed to embracing the values of our associates while advancing the OneAmericas goals of Growth, Strength, and Excellence.

We are looking for a dynamic individual to develop a cohesive strategy that maximizes OneAmericas values and strengths in a rapidly evolving business environment. Design and deliver service management including service operations that leverages OneAmericas capabilities. The consultant will also be responsible for reviewing our current capabilities and working with our business lines to define new capabilities that are focused on our end-to-end IT and business processes

Primary Responsibilities:

**Develop and implement OneAmericas IT Service Management with engagement of all key stakeholders**

Deep knowledge of how to innovate and adapt the principles and practices of IT Service Management across multiple frameworks in an evolving organization with rapidly changing/uneven maturity levels

Strong customer communication skills with the ability to communicate technical issues to non-technical customers; able to improvise and persuasively communicate ideas/positions on an ad hoc basis.

Build/Develop/Drive a service operations strategy and vision for both IT and Business around Problem, Incident, and Event management.

Align with various IT teams to develop our strategy for service operations.

Lead governance of service operations; Develop and maintain standards.

Prepare statistics, KPI and trend reports for use in the problem management process. Identify problems through the review and focus on optimizing processes

Coordinate milestones, risks, dependencies, mitigation strategies, and develop a roll back plan for the planned releases

Facilitate release planning meetings with key stakeholders to identify proper sequencing of release packages

Document and communicate all changes for a release

Attend change management such as CABs and deployment planning meetings to collect data and information pertaining to the release

Support release execution by monitoring of each phase of the release and validating the release as it progresses thru various release gates and test phases, alerting appropriate stakeholders of any errors or issues that need to be addressed

In case of post-production defects, provide guidance to the team to follow the already designed plan and process

Identify opportunities to make tactical improvements to the release management process

Manage timing and coordination of test runs with competing projects

Manage overall production and non-production environments usage, configuration, and scheduling for each release

Work with our Service Provider for ServiceNow on development of prioritized projects and enhancement requests.

Work with our software quality analysts on testing of requests.

Work closely with our service provider and IT Business Operations team when contractual SLAs need reviewed, modified and/or adding to our contract when new SLAs are set.

Verify our service provider is establishing accurate reporting. (Licensing, SLA agreement, etc.)

**Job Requirements**

Bachelors Degree in computer science or a related business discipline.

Strong written and verbal communication skills

Demonstrated ability to work in a high-paced collaborative environment

Demonstrated analytical skills to gather information from disparate sources to identify trends/gaps and build solutions

ServiceNow experience highly recommended

Familiarity with ITSM processes and IT operations required

ITIL Foundation certification preferred

5+ years minimum business/IT experience required

3+ years experience performing similar responsibilities

Or any combination of education and experience which would provide an equivalent background

**Salary Band**: 05C

To learn more about our products, services, and the companies of OneAmerica, visit

Due to the COVID-19 pandemic, the majority of OneAmerica associates are currently working remotely in accordance with our safety protocols. The selected candidate will be expected to temporarily work remotely for an unspecified period of time as determined in OneAmericas sole discretion. When normal business operations resume, the selected candidate will be expected to physically return to work in the office located in Indianapolis, IN.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individuals race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Business Management Consultant

1 week ago

Mcg Solutions Llc Indianapolis, United States

Do you want to join a fast-paced growing organization that values their customers, communities, and employees? Join our thriving firm today · We are searching for dedicated leaders who are full of positivity, excitement and are always up to new challenges. MCG Solutions is a lea ...
Business Management Consultant

3 weeks ago

Mcg Solutions Llc Indianapolis, United States

Do you want to join a fast-paced growing organization that values their customers, communities, and employees? Join our thriving firm today · We are searching for dedicated leaders who are full of positivity, excitement and are always up to new challenges. MCG Solutions is a lea ...
Business Management Consultant

1 week ago

Mcg Solutions Llc Indianapolis, United States

Do you want to join a fast-paced growing organization that values their customers, communities, and employees? Join our thriving firm today · We are searching for dedicated leaders who are full of positivity, excitement and are always up to new challenges. MCG Solutions is a lea ...
IT Change Management Consultant

1 week ago

InfoLogitech, Inc. Indianapolis, United States

Job Position : Change Management Consultant · Job Location : Indianapolis, IN (Hybrid) · Duration : 9 Months · Job Description : · Local candidates to Indianapolis only will be considered.. · Experience with large-scale enterprise digital transformation / modernization efforts R ...
Accounting Management Consultant

1 week ago

Resources Global Professionals Inc Indianapolis, United States

Consulting · Hybrid · Hybrid up to 3 Days Onsite · Full time · United States, Indiana, Indianapolis · Consulting · On Demand Talent · City · Indianapolis · Country · United States · State/Province · Indiana · About This Role · As an Accounting Management Consultant, ...
Change Management Consultant

3 weeks ago

Dice Indianapolis, United States

Posted 5 days ago | Updated 13 hours ago · Overview · Hybrid · Up to $100 · Accepts corp to corp applications · Contract - W2 · Contract - 12 Month(s) · No Travel Required · Skills · Change Management · Job Description: · Only local candidates to Indianapolis will be considered f ...
Order Management Consultant

1 week ago

Kaygen Inc Indianapolis, United States

· KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Ser ...
Project Manager Consultant

2 weeks ago

Fusion Alliance Indianapolis, United States

Job Description · Role: Project Manager, Consultant - Indianapolis, IN · Department: Project Management · Reports To: Senior Consultant or Discipline Lead · Position Summary · Implementing a variety of appropriate methodologies, the Project Manager is responsible for the day-to- ...
Organizational Change Management Consultant

3 weeks ago

Vector Consulting, Inc Indianapolis, United States

Our government client is looking for an experienced Organizational Change Management Consultant on a hybrid 12+ months renewable contract role in Indianapolis, IN. · Position: Organizational Change Management Consultant ( *HYBRID Onsite 3 days per week required* ) · About the Job ...
Organizational Change Management Consultant

2 weeks ago

Vector Consulting LLC Defunct Indianapolis, United States

Our government client is looking for an experienced Organizational Change Management Consultant on a hybrid 12+ months renewable contract role in Indianapolis, IN. · Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply ...
Organizational Change Management Consultant

3 weeks ago

Vector Consulting LLC Defunct Indianapolis, United States

Our government client is looking for an experienced Organizational Change Management Consultant on a hybrid 12+ months renewable contract role in Indianapolis, IN. · Position: Organizational Change Management Consultant ( *HYBRID Onsite 3 days per week required* ) · About the J ...
Hybrid Change Management Consultant

3 weeks ago

Alpha Rae Personnel Indianapolis, United States

Job Description · Job Description · Must be located in the Indianapolis area - 3 days onsite, 2 days remote weekly · The Change Execution Consultant will play a key role in ensuring our digital transformation IT projects meet objectives on time, with the right resources, and o ...
Asset Management Technical Consultant

3 weeks ago

CleanSlate Technology Group Indianapolis, United States

All Jobs · > · Asset Management Technical Consultant · CleanSlate Technology Group is a leading multi-cloud technology consulting firm specializing in building modern solutions around SaaS products, IoT, and Data and Analytics that move businesses forward. From custom cloud-na ...
Senior Change Management Consultant

3 weeks ago

Info Origin Inc. Indianapolis, United States

Local candidates to Indianapolis only. · INDOT is undertaking a multi-million-dollar, multi-year digital transformation and IT systems modernization effort that will impact thousands of employees and contractor partners associated with INDOT. With transformation and modernizatio ...
Regional Wealth Management Consultant

3 weeks ago

Capital Group Indianapolis, United States

"I can succeed as a Regional Wealth Management Consultant at Capital Group." · As a Regional Wealth Management Consultant, you will be responsible for developing and implementing a business plan in support of North American Client Group (NACG) sales goals and covering a defined t ...
Regional Wealth Management Consultant

3 weeks ago

Capital World Investors Indianapolis, United States

Regional Wealth Management Consultant page is loaded · Regional Wealth Management Consultant · Apply · locations · San Antonio · Indianapolis · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · JR2572 · "I can succeed as a Regional Wealth Ma ...
Financial Consultant Lead/Manager

3 weeks ago

Elevance Health Indianapolis, United States

Anticipated End Date: · Position Title: · Financial Consultant Lead/Manager · Job Description: · Financial Consultant Lead/Manager · Location: Open to any Pulse Point location. · Must be within a 50-mile radius of an open access Pulse Point location. · The Financial Consul ...
Financial Consultant Lead/Manager

3 weeks ago

Elevance Health Indianapolis, United States

Anticipated End Date: · Position Title: · Financial Consultant Lead/Manager · Job Description: · Financial Consultant Lead/Manager · Location: Open to any Pulse Point location. · Must be within a 50-mile radius of an open access Pulse Point location. · The Financial Consul ...
Regional Wealth Management Consultant

3 weeks ago

Capital Group Indianapolis, United States

"I can succeed as a Regional Wealth Management Consultant at Capital Group." · As a Regional Wealth Management Consultant, you will be responsible for developing and implementing a business plan in support of North American Client Group (NACG) sales goals and covering a defined ...
Manufacturing Supervisor Management Consultant

1 week ago

Dewolff , Boberg & Associates Inc Indianapolis, United States

· This position requires 100% domestic travel - fly out Sunday, fly home Friday, year-round. · We focus on implementation and transformational change and deliver value by: · Executing the client's goals, objectives, and processes through frontline coaching. · Working side by ...