Clinical Quality Manager - Santa Ana, United States - Telecare Corporation

Telecare Corporation
Telecare Corporation
Verified Company
Santa Ana, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams.

Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.


Position will oversee San Diego and Orange County

Full Time; DAYS Shift vary as needed; Monday - Friday
The expected starting wage range is $117,923.26 to $145, Telecare applies geographic differentials to its pay ranges.

The pay range assigned to this role will be based on the geographic location from which the role is performed.

Starting pay is commensurate with relevant experience above the minimum requirements.

***The Clinical Quality Manager is responsible for actively managing and promoting the organizational quality and risk management infrastructures. Responsibilities include, but are not limited to, planning and orchestration of onsite quality rounding processes, identifying process improvement needs, supporting implementation of program plans for improvement, conducting root cause analyses, supporting survey preparation, policy development, and incident review.


THE IDEAL CANDIDATE
-
Clinical Quality Excellence. First and foremost, the care we provide for those we serve is paramount. Demonstrating consistency in care by ensuring staff are well trained, prepared for their work, able to deliver excellent care and respond to the needs of our clients, that reduces the number of adverse events within the programs.
-
Workforce Engagement. Having a workforce that is highly engaged translates into the quality-of-care Telecare can provide its clients. Being able to maintain low turnover and having staff that stay and grow with the organization are key measures of success.
-
Customer Satisfaction. Our customers are important. The VP of Program Operations needs to be able to regularly interact with customers and ensure awareness of Telecare's commitment to both delivering high quality care and fiscal responsibility.
-
Financial Security. Knowing how to successfully operate within a budget and drive fiscal responsibility through the organization is vitally important to the organization's success.


COMPETENCIES FOR THE IDEAL CANDIDATE


The ideal leader for Telecare is someone that has a high level of self-awareness, seeks, and integrates feedback from others and can reflect on matters that impact those around them.

They know how and when to collaborate, are skilled at navigating complex situations and able to develop the talent and build the team around them to be able to do the same.


REPORTING STRUCTURE
It is expected that most of this individual's work (75-80%) be focused on supporting Operations regional goals connected to the

Four Pillars:
Clinical Quality Excellence, Employee Engagement, Customer Satisfaction, and Financial Security.

While the VP of Operations will be responsible for driving the implementation of regional priorities, the individual in this role will contribute to the development, monitoring, and execution of priorities or initiatives related to clinical quality and risk management.

The Clinical Quality Manager will also monitor the integrity of quality and risk reporting and provide objective and independent oversight of quality and risk management of their assigned region.


ESSENTIAL QUALIFICATIONS

Required:


  • Master's degree in healthrelated field (i.e. Public Health, Health Care Leadership or Administration, Nursing Management, Quality, Patient Safety, Risk Management, Psychology) or equivalent years of experience
  • Must have an active, unrestricted license as a Registered Nurse in state of operation
  • Two (2) years' behavioral health experience working in roles that included quality assurance, performance improvement, risk management, or patient safety across different levels of care (outpatient, residential, inpatient, etc.)
  • Knowledge of regulatory requirements and accreditation standards
  • Must be willing to travel 75%
  • Must be willing to obtain Certified Professional in HealthCare Quality (CPHQ) within 18 months of hire
  • Must be at least 18 years of age
  • All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable postoffer physical examination, 2step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification.
    Position requires driving, valid driver's license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.

Preferred:


  • Prior experience with CARF and Joint Commission accreditation preparation and continuous readiness.
  • Two (2) years' experience as a Quality
More jobs from Telecare Corporation
See all jobs of Telecare Corporation