- Conduct him/herself in a gracious, kind and warm manner that creates a sense of fondness, as well as professional, courteous and responsive manner, which reflects positively on the company and its core values.
- Manages and motivates the Hotel managers and leads, and staff (including: hiring, firing, performance management, and recognition duties).
- Assist the GSM in developing and implementing hotel policies and procedures.
- Assist the GSM in managing and monitoring activities of all employees in the Guest Services departments making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
- Maintain a professional and high quality service oriented environment at all times.
- Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Inform all Guest Services staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Assist with responsibility for Scheduling and Payroll of the department.
- Assist with responsibility for managing operating expenses and purchasing for the department
- Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
- Coordinate daily activities with hotel management team on a daily basis.
- Assist with monthly department meetings keeping staff informed of all activities in the hotel.
- Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel's emergency response team.
- Coaches, mentors, advocates for the team member as well as the company and is a hospitality champion demonstrating old world hospitality with charm.
- Other duties as assigned.
- Communicate effectively with all levels of Team Members, guests and outside contacts.
- Work effectively in a fast paced environment.
- Move around all work areas effectively and efficiently.
- Work long hours, including nights, weekends and holidays.
- Extended time seated as well as on your feet.
- High School diploma, general education degree or international equivalent required. College degree in Hospitality/Hotel Management preferred.
- Previous Guest Services experience in supervisory/management capacity in a full service property required.
- Previous customer service and general computer experience required.
- Property Management Software experience preferred.
- Attend required training sessions offered by the hospitality department and casino.
- Obtain required license(s).
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
- Have knowledge of the Property's programs to address problem gambling.
- Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls.
- Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
- Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of.
-
beBee Handyman Cogdell, GA, United States FreelanceI am in need of a Management service with the following characteristics in Cogdell, GA:What type of management service is needed? · Legal, financial (investments, loans, etc.) · Type of management service contract · Ongoing consultancy (monthly or quarterly) · Client profile · Co ...
-
Guest Services Manager
1 week ago
Lago Resort & Casino LLC Waterloo, United StatesJob Description · Job DescriptionPOSITION SUMMARY · Responsibility with assisting the Guest Services Manager in overseeing the overall daily operations of the Hotel Staff; included but not limited to Front Desk, PBX, Bell/Valet and Housekeeping/Laundry staff. Responds to guest sp ...
-
Labor management service for company
2 weeks ago
beBee Handyman Sardis, GA, United States FreelanceI am in need of a Management service with the following characteristics in Sardis, GA:What type of management service is needed? · Labor · Type of contract for the management service · Occasional advisory on demand · Client profile · Company (LLC, Inc., etc.) · How long has the b ...
-
beBee Handyman Norman Park, GA, United States FreelanceI am in need of a Management service with the following characteristics in Norman Park, GA:What type of management service is needed? · Income tax declaration · Type of management service contract · One-time consultation · Client profile · Individual · Are you looking for a local ...
-
beBee Handyman Wenona, GA, United States FreelanceI am in need of a Management service with the following characteristics in Wenona, GA:What type of management service is needed? · Fiscal and/or tax (taxes, income, etc.) · Type of management service contract · One-time consultation (1 time) · Client profile · Individual · Are yo ...
-
beBee Handyman Mineral Bluff, GA, United States FreelanceLooking for a tax advisor in Mineral Bluff, GA for the following assets: 1 inherited estate, 1 apartment with a mortgage, 1 rural land, 1 car, and 1 van. Also, there are 2 current appointments with less than 200€ in expenses at the time of death. The deceased was married in a com ...
-
beBee Handyman Franklin Springs, GA, United States FreelanceI am in need of a Management service with the following characteristics in Franklin Springs, GA:What type of management service is needed? · Fiscal and/or tax (taxes, income, etc.) · Type of management service contract · Continuous consultancy (monthly or quarterly) · Client prof ...
-
Limited-Service Hotel General Manager
2 weeks ago
Thind Management Seneca Falls, United StatesJob Description · Job Description General Manager (Limited-Service Hotel) · Introduction · Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion f ...
-
Sapphire Solutions Lake Seneca, United StatesWelcome to WISAG at Lake Seneca · ... one of the leading service companies in Germany for the areas of Aviation, Facility, and Industry. More than employees are working with us every day. · In WISAG Building Technology, we specialize in technical systems in real estate. Our work ...
-
hotel guest services manager
2 weeks ago
Indus Hospitality Group Geneva, United StatesHOTEL GUEST SERVICES MANAGER - · Geneva, NY ) · Job Type · Full-time · Description · Indus Hospitality Groups mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus ...
-
hotel guest services manager
2 weeks ago
Indus Hospitality Group Geneva, United StatesJob Type · Full-time · Description · Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last ...
-
Stellar Enterprises Keuka Park, United StatesWho we are... · At ProLion, we develop powerful data protection solutions that safeguard critical storage and backup data - on-premises or in the cloud. From ransomware protection that detects threats in real-time to data transparency, our industry-leading technology has helped o ...
-
Manager - Regional Ops Cust Service
3 weeks ago
AVANGRID , Inc. Geneva, United StatesPosition Information · Location: Binghamton, NY; Elmira, NY; Ithaca, NY, Hornell, NY, Geneva, NY; or Auburn, NY · Pay Range: $111,500 - $139,400 · Schedule: Office · Job Summary · Scope of Work - Main duties, settings, geography, managing efficient and cost saving budgets, report ...
-
beBee Handyman Cogdell, GA, United States FreelanceOnce the certificate of last will and testament has been received, the task would be to manage all aspects of the will, including tax settlement, changes in property registry, and changes in bank and testamentary domiciliations on bank accounts.Why is a specialist in inheritances ...
-
Cleaning for a 1-bedroom tourist accommodation
2 weeks ago
beBee Handyman Cogdell, GA, United States Freelance"I am in need of a cleaning service in Cogdell, GA with the following characteristics:How many hours of cleaning do you need approximately? · 1 hour · Cleaning frequency · Weekly (one or more times a week) · Number of bedrooms · 1 · Number of bathrooms · 1 · Are extra cleaning se ...
-
Manager - Regional Ops Cust Service
3 weeks ago
AVANGRID , Inc. Geneva, United StatesPosition Information · Location: Binghamton, NY; Elmira, NY; Ithaca, NY, Hornell, NY, Geneva, NY; or Auburn, NY · Pay Range: $111,500 - $139,400 · Schedule: Office · Job Summary · Scope of Work - Main duties, settings, geography, managing efficient and cost saving budgets, r ...
-
Service Manager
2 weeks ago
Suburban Propane Auburn, United States> > · **Service Manager** · **Auburn , NY** · **JOB ID: 6189** · **JOB CATEGORY: Operations Management** · **POSITION TYPE: Regular Full-Time** · We are currently looking for an energetic and motivated Service Manager to play a pivotal role in the success of our company by ...
-
Guest Service Manager
2 weeks ago
Inns of Aurora Aurora, United StatesCome join the Inns of Aurora who was voted the 3rd year in a row One of the Best Companies to work for in New York State · Pay for this position is 59k-65k depending on experience. · Inns of aurora, llc core values: · While our employees' skill-sets vary greatly from position ...
-
Transaction Advisory Services Manager
1 week ago
Calvetti Ferguson Dallas, United StatesThe Transaction Advisory Services Manager at Calvetti Ferguson will primarily work on Transaction Advisory Services with the opportunity to grow into being a Manager in Valuation, Mergers & Acquisition (Sell-Side Representation), Litigation Support and Bankruptcy & Restructuring ...
-
Food Service Manager
1 day ago
Dandy Mini Marts Dundee, United StatesLocation: 53 Water Street, Dundee, NY 14837 · Starting rate is $16.50 · Weekly Pay · Food Service Manager · Are you passionate about elevating food service operations and creating memorable culinary experiences? Dandy is seeking a dynamic Food Service Manager to lead our team ...
Guest Services Manager - Waterloo, United States - del Lago Resort and Casino
Description
POSITION SUMMARYResponsibility with assisting the Guest Services Manager in overseeing the overall daily operations of the Hotel Staff; included but not limited to Front Desk, PBX, Bell/Valet and Housekeeping/Laundry staff. Responds to guest special requests, needs and problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise daily operations of the Front Desk, PBX, Bell/Valet and Housekeeping/Laundry to comply with company and departmental policies, motivate associates and maximize revenues. Remain calm and alert especially during emergency situations and/or heavy hotel activity. Resolve customer complications and complaints by conducting thorough research of the situation and determine the most effective solution.GENERAL ACCOUNTABILITIESThe following statements are intended as general illustrations of the work in this job class and are not all inclusive.
REGULATORY AND COMPLIANCE RESPONSIBILITIESIn addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:
