- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
- Completion of high school graduate or equivalent is required.
- Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
-
Patient Services Representative
2 hours ago
University of Pittsburgh Medical Center Monroeville, United StatesAre you passionate about helping kids be their best selves? · Join our team of Life Changers · UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Monroeville. · Weekend availability required to support the hours of ...
-
Customer Service Representative
4 weeks ago
HCB Technologies Ltd Monroeville, United States**Customer Service Representative - Levin** · Our successful team at BNT Levin is looking for a motivated and passionate team member. · **28th February, 2022** · **About Bapcor:** · Bapcor Limited is Asia Pacifics leading provider of vehicle parts, accessories, equipment, ser ...
-
Patient Service Representative
4 weeks ago
US Derm Support Roles Monroeville, United StatesOverviewCome join our team We have an immediate need for a Patient Service Representative in our Monroeville, PA clinic If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for youFull Time: Monday ...
-
Customer Service Representative
3 weeks ago
PartySavvy Monroeville, United StatesBenefits: · 401(k) · 401(k) matching · Dental insurance · Employee discounts · Health insurance · Paid time off · Training & development · Vision insurance · Wellness resources · Party Savvy, a prominent event rental company in Monroeville, Pennsylvania, is currently seeking a Cu ...
-
Customer Service Representative
2 weeks ago
PartySavvy Monroeville, United StatesBenefits: · 401(k) · 401(k) matching · Dental insurance · Employee discounts · Health insurance · Paid time off · Training & development · Vision insurance · Wellness resources · Party Savvy, a prominent event rental company in Monroeville, Pennsylvania, is currently se ...
-
Customer Service Representative
2 weeks ago
Party Savvy Monroeville, United StatesJob Description · Job DescriptionBenefits:401(k) · 401(k) matching · Dental insurance · Employee discounts · Health insurance · Paid time off · Training & development · Vision insurance · Wellness resources · Party Savvy, a prominent event rental company in Monroeville, Pennsylva ...
-
Customer Service Representative
2 weeks ago
Gunton Monroeville, United StatesJob Type · Full-time · Description · Build a knowledge base on Pella products and components, the issues that affect our product's operation, and our warranties based on product brand, vintage, and application. Create value on services, through accurate diagnosis and the effici ...
-
Customer Service Representative
1 day ago
Not For Publication Monroeville, United StatesJob Description Job Description Job description Duties: Answering heavy inbound calls from customers needing assistance with claims and warranties Assisting customers with bill payments Discussing warranty coverage with customers Performing password resets All other duties assign ...
-
Customer Service Representative
1 week ago
Not for Publication Monroeville, United StatesJob Description · Job DescriptionJob description · Duties: · Answering heavy inbound calls from customers needing assistance with claims and warranties · Assisting customers with bill payments · Discussing warranty coverage with customers · Performing password resets · All other ...
-
Teller Customer Service Representative
3 weeks ago
WBMM Money Center Inc Monroeville, United StatesJob Description · Job DescriptionWe are seeking a Teller Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Provide information about the ...
-
Overnight Member Services Representative
3 weeks ago
Taymax Group Monroeville, United States Part timeMonroeville · 3813 William Penn Highway, Monroeville, PA 15146, United States of America · Pay : $ $10.50 · It's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · We are looki ...
-
Opening Shift Member Services Representative
3 weeks ago
Taymax Group Monroeville, United States Part timeMonroeville · 3813 William Penn Highway, Monroeville, PA 15146, United States of America · Pay : $ $10.50 · It's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · We are looki ...
-
Patient Service Representative
4 weeks ago
Forefront Dermatology Monroeville, United StatesOverview: · Come join our team We have an immediate need for a Patient Service Representative in our Monroeville, PA clinic If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you · Full Tim ...
-
Patient Services Representative
2 weeks ago
UPMC Monroeville, United StatesAre you passionate about helping kids be their best selves? · Join our team of Life Changers · UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Monroeville. · Weekend availability required to support the hours of ...
-
Customer Service Representative
2 weeks ago
S and T Bank Murrysville, United StatesMurrysville: 4251 Old William Penn Highway, Murrysville, PA 15668 · Work Days and Expected Hours: · Monday - Thursday: 8:30 AM - 5:00 PM · Friday: 8:30 AM - 6:00 PM · Saturday: 9:00 AM - 12:00 PM · (Must be flexible around branch hours) · Function: Operates a customer servi ...
-
Client Service Representative
1 week ago
Animal Emergency & Referral Center of Minnesota Twin Cities, United StatesThe Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for full time Client Service Representatives to add to our Urgent Care Services Team. If you are a services professional that cares intensely about everything you do, are present, and are respectful of peopl ...
-
Client Service Representative
1 week ago
Animal Emergency & Referral Center of Minnesota Saint Paul, United StatesJob Description · Job DescriptionThe Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for full time Client Service Representatives to add to our Urgent Care Services Team. If you are a services professional that cares intensely about everything you do, are pre ...
-
Customer Service Representative
3 weeks ago
Rove Pest Control, Inc. Saint Paul, United StatesJob Description · Job DescriptionSalary: $16-$20/hour · Competitive Pay and Benefits Package with additional compensation earned through bonuses based on performance. · Rove Pest Control is hiring a Full-Time and Part-Time Customer Success Specialist (CSS) to work in our Oakdale ...
-
Customer Services Representative
2 weeks ago
S and T Bank Monroeville, United StatesMonroeville: 4385 Old William Penn Highway, Monroeville, PA 15146 · Work Days and Expected Hours: · Monday - Thursday: 8:30 AM - 5:00 PM · Friday: 8:30 AM - 6:00 PM · Saturday: 9:00 AM - 12:00 PM · (Must be flexible with branch hours) · Function: Operates a customer service ...
-
Customer Service Representative
3 weeks ago
Matt Jonza - State Farm Agent Saint Paul, United StatesJob Description · Job DescriptionAre you looking to make a positive impact in peoples lives? Seek no further · Matt Jonza is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, ...
patient services representative - Monroeville, PA , USA, United States - University of Pittsburgh Medical Center
Description
Are you passionate about helping kids be their best selves?Join our team of Life Changers
UPMC Children's Community Pediatrics is hiring a Part-Time Patient Services Representative to support the office in Monroeville.
Evening and weekend availability required to support the hours of operation
Clinic Hours: 4:30p-9p mon-fri 11:30a-8p sat, 9:30a-6p sun
Prior pediatric office experience strongly preferred.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today
Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence.
Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
Qualifications:
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran