Access Center Lead Agent - New York, United States - Mount Sinai Health System

Mount Sinai Health System

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description

In the Access Center Lead Agent role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting with patients and visitors over the telephone and other communications channels by providing superior customer service.

The FPA Access Center which is centralized contact/call center for the Mount Sinai Health System, located in West Side of Manhattan.

Although we are an administrative office, the Access Center supports many of the various doctors' offices in our health system.

The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and managing all training for new and less experienced staff.

This individual assists the Supervisor in oversight of front desk and office activity, or functions as point of contact in the Supervisor's absence.

Responsibilities

Schedules patient FPA appointments and updates practice management system.
Collects patient demographics and insurance information and enters into practice management system.
Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
May schedule patients appointments for tests or consults.
May initiate reminder calls for next days appointments.
Manages training and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
May participate and offer input into the Performance Appraisal process with the Supervisor.
Point of contact in the Supervisors absence.
Performs other related duties.

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Qualifications:

High School diploma/GED
3+ years of secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment

Non-Bargaining Unit, 00- FPA Access Center - ISM, Icahn School of Medicine

Employer Description

Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care.

When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together.

We invite you to participate actively as a part of the Mount Sinai Health System team by:

Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing sidebyside in support of colleagues who experience discrimination.
Inspiring and fostering an environment of antiracist behaviors among and between departments and coworkers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.

We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients.

We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history

"About the Mount Sinai Health System:
The Mount Sinai Health System is an equal opportunity employer.

We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve.

Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.

"

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements.

The salary range for the role is $21 - $34 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay