- Manage and Develop: Lead a team of Outreach Specialists, including:
- Effectively motivating the team through coaching and direct feedback
- Setting and managing individual and team-based objectives
- Communicating with a diverse team with different backgrounds, skills, and experience levels
- Unblocking challenges for the team, including but not limited to inventory and working in public settings
- Developing new and more effective ways to conduct outreach & structure the outreach team
- Outreach: Conduct outreach in laundromats, including:
- Building relationships with families in laundromats
- Developing an understanding of families' needs and identifying where they need support
- Completing public benefits applications on behalf of families (e.g. Medicaid, SNAP, LIHEAP), as well as helping navigate their health plans (e.g. find and make doctor's appointments)
- Making referrals to outside resources as needed and providing required documentation
- Hire, Staff, and Schedule: Assist in the growth and optimization of the team, including:
- Interviewing, hiring, and onboarding new outreach team members
- Creating schedules for outreach staff and handling all administrative tasks related to the management of the team (e.g. schedule management and approving hours)
- Experience conducting community outreach, field marketing, canvassing, customer service, or sales
- Experience managing small teams (3+ people)
- Willing and able to spend their time working in person inside laundromats
- Consistently available on weekends: laundromats are busiest on weekends
- Reliable transportation to different locations throughout Greater Pittsburgh
- Experience working with high-needs populations
- Comfort with learning and using a variety of apps and technologies
- Experience using Compass or completing state benefit applications
- Spanish language fluency
- AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply
- No, we don't sell insurance. Our focus is on helping people use the healthcare system and the care they have and need.
- Yes, you will receive training to do this work
- Yes, you will be working in laundromats a few days a week
- No, you will not be washing laundry
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Outreach Manager - Pittsburgh, United States - Fabric Health
Description
Job Description
Job DescriptionAbout Fabric Health:
Since our inception in 2021, we've been at the forefront of social impact, recognized by Fast Company and Forbes for our exceptional service to thousands of families. We're on a mission to change the way families access healthcare and public benefits, and we do it in a place you'd least expect - laundromats
We are looking for an Outreach Manager to manage Fabric's Pittsburgh-area team of Outreach Specialists. The Outreach Manager will split their time between managing the team and on-the-ground outreach work in laundromats. The Outreach Manager will be a part of the Pittsburgh leadership team and will inform the build-out of the company's products and processes.
Outreach Manager Responsibilities
Required Qualifications
"Nice to have" Qualifications
Salary and Benefits: $60,000-$65,000
Full-time employees receive a PTO plan, generous monthly medical stipend, and equity options
Answers to FAQs
Candidates may be subject to background checks and reference checks.
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