Parts & Service Advisor - Russiaville, United States - Factory Direct Marine & RV - IN

Factory Direct Marine & RV - IN

Verified Company

Russiaville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Function:

Full-time position responsible for successful operation and accountability for scheduling and managing Factory Direct Marine & RV service customers and assisting parts customers.

Qualifications:

Customer relations ability, ability to plan and control, product knowledge, administrative skills including computers, problem solving ability, multitasking, sales and up-selling of RV products and service packages.

Duties and Responsibilities:

Answer telephones and assist customers with service and technical questions as needed
Properly schedule appointments and checkin customers following Boat N RV Standard Operating Procedures
Manage work orders on a daily basis through proper Work Order Management
Process the customer's work order efficiently through the Shop, Warranty, and Parts
Monitor customer satisfaction with a minimum of 95% CSI Rating
Develop and maintain high morale with team members throughout all departments
Read and understand all manufacturer policies and procedures as it pertains to the customer's manufacturer and aftermarket warranties
Schedule work orders to technicians ensuring that by 8:30 a.m. daily, all work is properly routed and staged for each technician
Improve efficiency of technicians by preplanning all work and monitoring daily productivity levels
Upsell service to customers through menu selling and accessory sales
Follow up with technicians to ensure all warranty parts are tagged and returned
Keep and maintain a safe work environment and ensure compliance of all OSHA regulations
Check all work to ensure that the quality of work performed is satisfactory and signed off
Close all work orders immediately after inspection of the completed work and all retail money is collected prior to customer taking vehicle
Ensure that all service customers are called and updated every 23 days while their vehicle is in service
Obtain customer signatures on all repair orders and warranty claim forms when applicable
Work a minimum of 45 hours during each pay period, less any approved and/or paid time off
Additional responsibilities as needed or directed
Sell parts to customers
Track parts inventory

Benefits:

Health insurance
Dental insurance
Vision insurance
401k
Paid time off

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

At Factory Direct Marine & RV we take security and protection of your personal information very seriously. Please be aware of individuals that might approach you by falsely presenting themselves as our employees or representatives.

Under this false pretense, they might try to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities on our behalf.

NEVER:

Never take cashier's checks or money orders as a form of payment, as your bank will hold you accountable for any bounced checks.
Never wire funds to an employer. Any employer who requests wire funds is a scam.