- Microsoft Windows
- Microsoft SQL Server
- Microsoft SQL Server Reporting
- Microsoft Active Directory
- Basic networking protocols
- Electronic Security System experience - ACS, IDS, CCTV
- Remote Desktop experience
- SNMP
-
Tier-2 Helpdesk Specialist
1 week ago
CRI Alexandria, United StatesJob Description · Job DescriptionSalary: · CRI is a leading developer of new technology in the government arena. We create exciting and innovative products for the global market by pushing the boundaries of technology. We have a culture of innovation tempered with a common-sense ...
-
Helpdesk Specialist
3 weeks ago
latitude Fairfax, United StatesIT Specialist · Overview · The technical support specialist will be asked to do a range of tasks, from installing software to setting up computer workspaces, as well as solves technical issues that arise on a day-to-day basis including troubleshooting passwords and other related ...
-
General Dynamics Information Technology Fairfax, United StatesReq ID: · RQ170497 · Type of Requisition: · SCA · Clearance Level Must Be Able to Obtain: · None · Public Trust/Other Required: · MBI Full 5C (T3) · Job Family: · SCA · Skills: · Bilingual,Communication,Customer Service,Interpersonal Communication,Professional Etiquett ...
-
Desktop Support Techician
3 weeks ago
Insight Global McLean, United StatesOne of our largest commercial clients are looking for a Helpdesk Support Specialist to join their IT team in McLean, VA. This person will be joining the client's internal IT department and will be assisting with troubleshooting the PC operating systems and hardware, troubleshooti ...
-
Software Asset Support Specialist
2 weeks ago
Betis Group, Inc. McLean, United StatesJob Description · Job DescriptionBetis Group is looking for a Software Asset Support Specialist to join our growing team. This position will provide management and support for IT hardware and software assets on behalf of Government customers to include, inventory management, asse ...
-
Help Desk
2 weeks ago
System One Mclean, United StatesALTA IT has a Contract to Hire position open for a Helpdesk Specialist. · Onsite in Tysons Corner, VA (4 days a week) 1 day in Arlington, VA · Technical Support - Internal Provide in-office 1st and 2nd level Deskside IT support to the offices in Tysons Corner · Troubleshoot ...
-
Help Desk
1 week ago
System One McLean, United StatesALTA IT has a Contract to Hire position open for a Helpdesk Specialist. · Onsite in Tysons Corner, VA (4 days a week) 1 day in Arlington, VA · US Citizen · Technical Support - Internal · Provide in-office 1st and 2nd level Deskside IT support to the offices in Tysons Corner · Tro ...
-
DevOps Automation Engineer
1 week ago
Ntiva McLean, United StatesAre you looking for limit-less career opportunities? Do you have a growth mindset, and like to take initiative? · If yes, then Ntiva is the right place for you At Ntiva, we have a saying – "We exist to grow each other." Our focus is helping each other, our clients and our famili ...
-
IT Specialist
1 week ago
Tentamus North America Fredericksburg, United StatesJob Description · Job Description · Are you passionate about technology and ready to make an impact in a cutting-edge environment? · LOOK NO FURTHER · Our dynamically innovative team at Tentamus North America is on the search for a tech enthusiast. · We are hiring now for an ...
-
Product Support Specialist
2 weeks ago
Cgi Technologies And Solutions Inc. Fairfax, United States**Product Support Specialist****Category:** Project Management**Main location:** United States, Virginia, Fairfax**Position ID:** J **Employment Type:** Full Time**Position Description:**CGI Federal is seeking a Product Support Specialist to provide technical assistance and guida ...
-
Product Support Specialist
2 weeks ago
CGI Technologies and Solutions, Inc. Fairfax, United States**Product Support Specialist** · **Category:** Project Management · **Main location:** United States, Virginia, Fairfax · **Position ID:** J · **Employment Type:** Full Time · **Position Description:** · CGI Federal is seeking a Product Support Specialist to provide technic ...
-
Product Support Specialist
2 weeks ago
CGI Group, LLC Fairfax, United StatesProduct Support Specialist · Position Description · CGI Federal is seeking a Product Support Specialist to provide technical assistance and guidance to customers, troubleshoot issues, ensure satisfaction, and contribute to process improvement. · Your future duties and responsi ...
-
Product Support Specialist
2 weeks ago
CGI Fairfax, United StatesProduct Support Specialist · Category: Project Management · Main location: United States, Virginia, Fairfax · Position ID:J · Employment Type: Full Time · Position Description: · CGI Federal is seeking a Product Support Specialist to provide technical assistance and guidanc ...
Tier-2 Helpdesk Specialist - Alexandria, United States - CRI
Description
Job Description
Job DescriptionSalary:CRI is a leading developer of new technology in the government arena. We create exciting and innovative products for the global market by pushing the boundaries of technology. We have a culture of innovation tempered with a common-sense approach to problem-solving. We are a woman-owned Small Business with nearly 30 years of demonstrated experience in Security, Information Technology and Management supporting the federal government.
The Tier-2 Helpdesk Specialist candidate will provide operations center support to a number of security applications to include video management systems, access control systems, SNMP devices, and a PSIM. Responsible for advanced technical troubleshooting and analysis methods for all applications. Support personnel is responsible for assisting Tier I personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. However, prior to the troubleshooting process, it is important that the personnel review the work order to see what has already been accomplished by the Tier I technician and how long the technician has been working with the particular customer.
Activities may include, but are not limited to software repair, diagnostic testing, and the utilization of remote control tools used to take over the user's machine for the sole purpose of troubleshooting and finding a solution to the problem. Also responsible for the research and development of solutions to new or unknown issues and working with the development team to analyze the code and data using information from Tier 1 and Tier 3.
Position Requires:
Active Secret Government clearance or higher
Report onsite to Alexandria, VA Office
May include up to 50% of International Travel
Critical knowledge base includes:
Shift: 10AM – 10PM or 10PM - 10AM (this shift is not flexible)
Hours: Sunday - Saturday (40+hr-week/12-hour shifts, rotating 2 on, 3 off, 2 on, 2 off, 3 on, 2 off schedule, and occasional holidays)
Notes: For initial onboarding and training, this position requires applicants to be on site Monday – Friday during core business hours (8:30-5:00). Following successful knowledge transfer of job responsibilities and skill verification, the candidate's schedule will be a 12 hour shift schedule mentioned above. International Travel up to 50% (minimum trip duration of 10 days) if available.
