Helpdesk Specialist - Fairfax, United States - latitude

latitude Fairfax, United States

2 weeks ago

Description

IT Specialist
Overview

The technical support specialist will be asked to do a range of tasks, from installing software to setting up computer workspaces, as well as solves technical issues that arise on a day-to-day basis including troubleshooting passwords and other related issues.

Job Responsibilities

Maintain system capability by testing computer components
Train users on proper use of hardware and software
Document hardware and software changes, revisions and problems
Test an organizations' existing equipment and programs and try out new systems and software to see if the organization would benefit from them
Clearly communicate with managers and co-workers to ensure the understanding of the proper use of technology and any troubleshooting that may be needed
Handling customer technical support cases through phone and email submission
Updating the company website with tech tips and brief documents
Evaluating system potential through assessing compatibility of new programs with existing programs
Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
Maintaining system functionality by testing computer components
Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
Maintain client confidence by keeping their information confidential
Preparing reference material for users by drafting operation instructions
Requirements

Have 1+ year of tier 1 It support experience
Associates Degree
Strong experience with modern Windows based systems
$40,000 - $45,000 a year
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