Runner, Court Records Investigation @ The Lowell - HireRight

HireRight

Verified Company

Lowell, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

About HireRight:

Overview:

Role Purpose:

Court Runners will process requests in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work.

This is a Hybrid position - part of the work will be performed at the Lowell District Court House. Some work thereafter may be
partially performed from home.

Court Runners will use various criminal and civil court computer indexes, as well as engaging with court clerk staff when necessary to provide complete and accurate case information

Responsibilities:

Responsibilities:

Retrieves case information from indexes on computer or paper files
Effectively communicates with court clerk staff to obtain necessary information to ensure court records reported are complete and accurate
Provides status updates and ETAs for completion of requests
Able to prioritize escalated client requests
Ensure accurate and prompt turnaround on all reports
Provide timely followup and follow through on all requests, reports, and escalations
Proactively keep Supervisor informed of any issues regarding access to court systems, records, or staff used to conduct research
Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes
Ensure all actions comply with all applicable Data Protection legislations
Assist team members and works as part of the team to ensure customers' expectations are met
Must have reliable transportation, and be able to travel to assigned court locations daily
Must maintain clean driving record, and have valid driver's license
May assist with mentoring, training, and coaching of new team members within immediate team
May assist in ad hoc projects as and when required

Qualifications:

Education:

Associate or Bachelors Degree in Criminal Justice or related field or applicable working experience in a related field preferred.
High School Diploma or GED required

Preferred Experience:

2 years of experience conducting criminal or civil records research, or previous work in a court setting preferred
Ability to work in a fast paced, but very structured and factdriven environment/team
Knowledge of word processing software (MS Word/Outlook)
Excellent written and verbal communication skills
Detail oriented
Knowledge within the background screening industry (familiarity with reading court cases, terminology, court record filing, etc.)
Problem solving and troubleshooting

What do we offer:

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

Medical
Dental
Vision
Paid Life/AD&D Insurance
Voluntary Life Insurance
Short

- & Long-Term Disability

Flexible Spending Accounts
401K
Generous Vacation and Sick Program
10 Paid Holidays
Education Assistance Program
Business Casual Attire
Generous Referral Program
Employee Discounts and Rewards
And much more

The annual salary range for this position is $37, $45, Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities
**HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee