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    Travel Youth Care Worker - Phoenix, United States - MVM

    MVM
    MVM Phoenix, United States

    3 weeks ago

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    Description
    About MVM, Inc.

    Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.

    Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

    We are looking to add a Travel Youth Care Worker. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you

    Here's what you need to be successful in this role:
    • Coachable: You are open to constructive criticism, with a strong desire to implement and sustain feedback by others, with ability to follow a workflow process
    • Customer service orientated: You understand the value of a relationship by building trust and relating to the customer to ensure the conversation progresses properly.
    • Committed: You have the passion and perseverance for what you want to accomplish
    • Supportive Mentality: Be honest, act with integrity, and keep the conversation focused on helping and nurturing children.
    • Frequent Travel: As required to fulfill the obligations and responsibilities of the position, you must be available 24/7 on an on-call basis with short notice.
    • Critical Duties: Support responsibilities that must continue to be performed during crisis situations and contingency operations.
    Job Summary:

    The Transportation Specialist (TS) provides humane care and service to Unaccompanied Children (UC) and/or family units, while accompanying them on domestic or international flights and/or via ground transportation to facilities all over the country. During these trips, TS use their language skills to communicate in a way that is culturally sensitive, while fostering a safe and comfortable environment. The TS follows and complies with Standard Operating Procedures in accordance with contract requirements; secures UC and/or family unit's personal property, to include any medication, if needed. The TS is responsible for providing an orientation to the UC and/or family units, maintains constant line of sight and sound, and sets behavioral expectations. The TS reports on trip progress and enters each milestone at the beginning of each trip, during the trip and at the end of each trip.

    Essential Functions:
    • Responsible for the safe and secure transportation of unaccompanied minor(s) and/or family units in a humane manner and in accordance with MVM's and customer's established policies and Standard Operating Procedures.
    • Provides an orientation to all children and/or family units in a language they understand, explain transportation process and answer questions.
    • Reviews the documentation to ensure it contains all information needed for travel.
    • Completes, verifies, and provides documentation to all parties involved.
    • Must be able to deescalate, in both controlled and uncontrolled, situations with uncooperative individuals.
    • Provides clothing, hygiene supplies, meals, snacks, and drinks for the children and/or family u. s for the duration of the transport.
    • Completes applicable inspections, to include vehicle and search inspections.
    • Ensures the safety of all passengers during the transport and is responsible for ensuring that all occupants have their own seat and are secured with a seat belt in the vehicle.
    • Ensures that a car seat and/or booster seat is properly installed prior to minor entering the vehicle.
    • Must maintain "line of sight and sound" supervision of each minor and/or family units during transport.
    • Logs transportation details in MVM's proprietary system, such as medication, meals, communication, delays, etc. in milestones at the beginning, during and end of transport.
    • Reports into the Command Center and Site at established check points and provides updates on any changes, disruptions, or concerns throughout the transportation route.
    • Maintains a medication log for minors, if applicable, to include the type of medication, the number of times the medication is administered throughout the transport and any irregularities from what the prescription directs.
    • Must report all emergency situations following company's SOP and processes.
    • Performs visual verification of minors and/or family units and matches them to documents provided to confirm identity of traveling minors and family units.
    • Maintains close communication with Command Center and Site leadership during travel.
    • Ability to travel frequently (domestic flights and via ground transportation, international travel depending on the program) and be flexible to work holidays, overnight, weekends and multiple shifts to support a 24/7 operation.
    Knowledge, Skills, Abilities and Qualifications:
    • Associate degree in an appropriate discipline from an accredited college (a high school diploma with one or more years of extra relevant experience may be substituted for an associate degree) .
    • Have at least two (2) years of documented experience in a field related to law enforcement, social work, detention, corrections, or similar occupational area; as well as certification, licensure, and credentials applicable to the professional accreditation of the position, if applicable (a minimum of three years of experience in a related field is required when a high school diploma with one or more years of relevant experience is substituted for an associate degree).
    • Must be bilingual; must be able to speak, read and write in English, read, and speak Spanish.
    • Excellent communication skills, both verbal and written, and interpersonal skills to effectively interact with employees and with clients.
    • Ability to take technical direction and feedback from various sources.
    • Committed to providing outstanding customer service and representation of MVM in a professional manner.
    • Available for domestic travel and international travel.
    • Ability to pass a Government Security Background Investigation, including a favorable credit check, no criminal record, and no prior drug use.
    • Work a flexible schedule, including nights, weekends, and graveyard shifts.
    • Demonstrated computer skills including Microsoft Office Suite (Word and Excel). Inventory and surveillance software experience preferred.
    • Possess a valid and current driver's license with safe driving record.
    • Experience using tablets and smart phone technology.
    • Ability to deliver the highest quality of work under extreme pressure.
    • Problem-solving skills.
    • Must show proof of US passport or be in the process of obtaining one.
    Clearance:

    • Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.

    Security Requirements:
    • Ability to obtain/maintain a Security Clearance.
    • Favorable credit check for all cleared positions.
    • Successfully pass a background investigation, drug screen.
    • May be required to pass or present specific requirements depending on the program (i.e., DOT exam, vaccinations, CPR, flu shot).
    Physical Requirements/Working Conditions:

    Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.

    Climbing/Stooping/Kneeling: 0% - 10% of the time.

    Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs.

    Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time.

    Sitting: Sitting for prolonged and extended periods of time.

    This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

    Due to the high volume of applications received, the Recruiting Department will contact you directly, should you be selected to advance in our recruitment process.

    If you have 2 years of work history or volunteer history listed below, we are looking for you

    Paraprofessional

    Foster Care Service

    Youth Sports, Fitness and, Recreational Instructor

    Transport Officer

    Aviation Security Officer (TSA)

    Instructor

    Child Care

    Teacher

    Child Development Specialist

    Youth Care Worker

    Mental Health

    Military

    Counselor

    National Guard / Reserves

    Child and Family Services

    Church Youth Leader

    Social Worker

    Child Advocate

    Pastor

    Recovery Support Specialist

    Hospice Worker

    Healthcare

    School Bus Drivers

    For more information about the company please visit our website at

    MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
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