Client Support Coordinator - Salisbury, United States - Maryland Wellness, LLC

Description

Maryland Wellness is seeking a friendly, ambitious, and caring
Client Support Coordinator to join our operations team As a Client Support Coordinator, you will serve as the main point of contact for clients and other visitors in our Salisbury office location
.

The individual in this position is responsible for welcoming visitors and checking-in clients, coordinating client and therapist schedules, assisting with file management and office organization, as well as contributing to a positive office environment for all.

You will serve as the point of contact for continuing services whether in person, on the phone, or through written communication and therefore must be able to provide quality customer service that aligns with the agency's values and standards of care.

• Minimum of a High School Diploma or equivalent is
  required

• Minimum of 2 years experience in medical administration
  preferred

• Experience in the mental or behavioral health field
  preferred

• Answers phones and resolves caller needs, or directs caller to the appropriate party.
• Greets and checksin clients upon arrival, verifies insurance and demographic information, and provides forms or paperwork as needed.
• Educates visitors on company programs and services.
• Ensures clients have appropriate transportation and arrange accordingly.
• Schedules provider appointments and completes appointment reminders.
• Provides clients with support and guidance as needed.
• Request referrals for additional programs from providers.
• Following the backend processes and workflow so clients can receive services.
• Ensure accurate record keeping logs all client communication in EMR system.
• Review provider schedule and ensure that all clients have active insurance coverage for scheduled session.
• Assists providers with documentation, pharmacy inquires, schedule management.
• Collects/prepares lab specimens.
• Reviews provider schedule and discuss client compliance with provider
• CPR & First Aid certified

That is why we are committed to providing competitive opportunities and comprehensive benefits that support a healthy life for you and your family when you join our team.

• Competitive compensation rates
• Access to an Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• A comprehensive medical plan that provides options for dental, vision, and health coverage
• Employer provided life insurance coverage* 401(K) and 401(K) matching*
  For our feeforservice contractor roles

we remain committed to your health and wellness, and we work diligently to ensure that you are connected with the right tools and resources to find the best plans or packages for your individual needs.