Front Desk Agent - Cripple Creek

Only for registered members Cripple Creek, United States

2 days ago

Full time $27,000 - $38,000 (USD) per year *

* This salary range is an estimation made by beBee

Overview · Golden Nugget Front Desk Agent - Night Auditor · The Night Auditor is responsible for providing exceptional guest service during overnight hours while accurately balancing and auditing the hotel's daily financial transactions. This position ensures the safety, comfor ...

Job description

Overview

Golden Nugget Front Desk Agent - Night Auditor

The Night Auditor is responsible for providing exceptional guest service during overnight hours while accurately balancing and auditing the hotel's daily financial transactions. This position ensures the safety, comfort, and satisfaction of hotel guests, processes check‑ins and check‑outs, and completes all required accounting and reporting tasks for the day.Responsibilities

Guest Services

Greet, welcome, and assist guests in a friendly and professional manner.
Perform check‑in and check‑out procedures efficiently.
Handle guest requests, complaints, and concerns promptly.
Answer phones, take messages, and provide hotel information.
Maintain a clean and organized front desk area.

Night Audit & Financial Duties

Reconcile and balance all hotel daily transactions for rooms, outlets, and departments.
Verify and post charges, payments, and adjustments.
Prepare and distribute end‑of‑day reports to management.
Ensure accuracy of guest folios and resolve any discrepancies.
Complete system backups and roll the date in the property management system (PMS).

Safety & Security

Monitor hotel premises and report any suspicious activity.
Follow all emergency procedures as needed.
Ensure only registered guests access secure areas during overnight hours.

Operational Support

Process reservations and modify bookings as needed.
Coordinate with housekeeping and maintenance for next‑day needs.
Assist with preparing daily paperwork, key packets, and shift materials.
Handle cash, credit card transactions, and balance cash drawers.

Qualifications

High school diploma or equivalent required.
Prior hotel front desk or customer service experience preferred.
Basic accounting or cash-handling experience strongly preferred.
Proficiency with computers and hotel PMS systems (training provided)
Strong communication and problem‑solving skills.
Ability to work independently with minimal supervision.
Must be able to work overnight shifts, weekends, and holidays.

Pay Range

USD $ USD $18.00 /Hr.
Tipped Position

This position does not earn tips
Benefits

What we offer you:

Multiple benefit plans to suit your needs
Dental, vision, voluntary life, short term disability
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities

*Applications are accepted on an ongoing basis.

Click on "Apply" to submit for this position.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are appl

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