Front Desk Agent - Daytona Beach, United States - 1850 Hospitality, LLC dba Super 8 Orlando near Florida Mall

Description

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team.

We would like some experience from a hotel. We are using the Wyndham Synxis system. If you have experience in this system that would be a plus. If you have experience at front desk position, that would be a plus.

This is a very busy hotel, and we expect great customer service, and the agent to be efficient with their procedures.

We are starting this position at $13.00 per hour but if you show us that you are able to perform and be amazing we are ready to help you grow.

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay.

This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously.


Duties:

• Greet guests and provide them with a warm welcome
• Check guests in and out of the hotel
• Answer phone calls and respond to guest inquiries
• Assist guests with reservations, room changes, and other requests
• Provide information about hotel amenities, local attractions, and dining options
• Handle guest complaints or concerns in a professional manner
• Process payments and maintain accurate records
• Maintain a clean and organized front desk area

Qualifications:

• Previous customer service experience is preferred
• Bilingual skills (English/Spanish) are a plus
• Knowledge of hotel operations and procedures is beneficial
• Excellent phone etiquette and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to multitask and prioritize tasks effectively
• Proficiency in hotel management software is desirable (e.g., Opera, Fidelio)
• Flexibility to work various shifts, including nights and weekends

Note:
All positions must be paid, including internship positions.


Job Types:
Full-time, Part-time


Pay:
From $13.00 per hour


Work setting:

• Inperson

Experience:

• Hotel experience: 1 year (required)

Ability to Commute:

• Daytona Beach, FL required)

Ability to Relocate:

• Daytona Beach, FL 32114: Relocate before starting work (preferred)

Work Location:
In person