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Client Services Consultant - Newport News, United States - Magnit, Inc.
Description
Magnit is the future of work.Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce.
Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success.
It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals.
At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About the RoleWe have an immediate open position for a Client Services Consultant (CSC) . This role is onsite working in
Newport News, VA .
Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit's services to our clients. Located on-site, this position will work closely with vendors, client hiring managers, and cross-functional teams.
What You Will Do
CSC is responsible for the day-to-day delivery of Magnit's products/services
The CSC must maintain quality client service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
Maintain an updated SOP "Standard Operating Procedures" for day-to-day procedures so that operations functions efficiently
Implement new processes or enhance current processes to strengthen efficiencies
Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete VMS records
Handle critical Employee Relations issues, requesting support and guidance as required
Resolve and follow-through, in a timely manner, all issues related to the worker
Escalate to the OM/PM any serious issues that may jeopardize Magnit's position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.
Facilitate the fulfillment of temporary requisitions through VMS and efficiently manage the relationship/interaction of staffing desk suppliers and managersProactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency
What You Will Need
A customer-oriented, self-motivated critical thinker with a "Can-Do" attitude
3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred
Strong communication skills with the ability to connect effectively across all layers of the organization
Compensation Package
TA Assigned :
Toni Priestley
What Magnit will Offer You
At Magnit,you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world.
You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trailsMagnit will offer you a competitive benefits package, including unlimited PTO, medical,
dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community
If this role isn't for you
Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.
We strive to ensure that we maintain a positive and enriching work environment for all.#J-18808-Ljbffr
Client Services Consultant professionals in Newport News
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Antara Dutta
Executive scaling Platforms & growing Agile teams