-
Consulting Associate, Geologist/Engineer
1 week ago
ERM Ewing Township, United States Full timeERM is looking for a hands-on Staff Environmental Engineer, Geologist, or Scientist to join our growing team in Ewing, New Jersey . Working under the direction of project managers and partners, the successful candidate will work on a wide variety of site investigation, remedia ...
-
Trainee - Computer Science
1 week ago
NJM Insurance Group Ewing, United StatesJ**Personal, compassionate service is what we are known for at NJM. We seek the best and brightest to help our customers when they need us most.** · As part of the NJM team, you will not only enjoy some of the best benefits in the industry, you will also be joining a company that ...
-
Security Engineer, Projects
1 week ago
THRIVE Kahoka, United StatesSecurity Engineer, Projects (Night Shift) · Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "ne ...
-
QHSE Officer
1 week ago
FusionWorks Van Buren, United StatesThis is what your day looks like with us · In your new job, you will conduct employee trainings and be responsible for the safety supervision of various construction sites, as well as supporting on-site managers in conducting workplace assessments · You will coordinate and advise ...
-
Controls Engineer
4 days ago
Amsted Rail Keokuk, United StatesPrincipal Activities/Objectives: · Design and develop value added HMI/SCADA applications based on project requirements and application strategy · Specs and builds physical equipment associated with data collection efforts. · Provides engineering support to operations in the troub ...
-
Electrical Engineering Intern
1 week ago
Amsted Rail Keokuk, United StatesOur Company · Amsted Rail is the world's leading manufacturer of undercarriage and end of car rail components for heavy haul freight railcars and locomotives. Our company focus for more than a century has been on providing the most innovative products and integrated systems to me ...
-
Mechanic Heavy Equipment
1 week ago
BNSF Railways Fort Madison, United StatesBe part of a team that values safety, diversity, and excellence · We are one of the largest U.S. railroads transporting the nation's freight across 28 western states and 3 Canadian provinces. As a member of our team, you will play a role in supporting the movement of essential pr ...
-
Mechanical Engineering Intern
1 week ago
Amsted Rail Keokuk, United StatesOur Company · Amsted Rail is the world's leading manufacturer of undercarriage and end of car rail components for heavy haul freight railcars and locomotives. Our company focus for more than a century has been on providing the most innovative products and integrated systems to me ...
-
Associate Manufacturing Process Technician
4 days ago
Quality Consulting Group Thousand Oaks, United StatesJob Description · Job DescriptionQUALITY CONSULTING GROUP, a leader in the pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you'll work with a highly enthusiastic tea ...
-
MV01-011924 Engineer
1 week ago
Validation & Engineering Group Thousand Oaks, United StatesJob Description · Job DescriptionValidation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engin ...
-
Postdoctoral Researcher
6 days ago
The College of New Jersey Ewing, United StatesPostdoctoral Research Position · Department of Physics · The College of New Jersey · To enrich education through diversity, The College of New Jersey is an Equal Opportunity Employer. The College has a strong commitment to achieving diversity among faculty and staff, and strongly ...
-
Controls Engineer
1 week ago
Amsted Rail Keokuk, United StatesPrincipal Activities/Objectives:Design and develop value added HMI/SCADA applications based on project requirements and application strategySpecs and builds physical equipment associated with data collection efforts.Provides engineering support to operations in the troubleshootin ...
-
Research Technician
1 week ago
Universal Display Corp. Ewing, United StatesAt Universal Display Corporation (Nasdaq: OLED) (UDC), we're changing the way people see the world. · If you're reading this on a smartphone, there's a good chance UDC's materials are producing the light and color shining from your screen right now. UDC's OLED ingredients are key ...
-
Controls Engineer
3 days ago
Amsted Rail Keokuk, United StatesPrincipal Activities/Objectives:Design and develop value added HMI/SCADA applications based on project requirements and application strategy · Specs and builds physical equipment associated with data collection efforts. · Provides engineering support to operations in the troubl ...
-
Diesel mechanic
6 days ago
Waste Management Ewing, United States Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. · Waste Management (WM), a Fortune 250 ...
-
Project Engineer-3
1 day ago
Roquette Frères Keokuk, United StatesRoquette · is a family-owned global leader in plant-based ingredients, a pioneer of plant proteins and a leading provider of pharmaceutical excipients. · What makes us proud? · Using plant-based resources, we collaborate with our customers and partners to imagine and offer ing ...
-
Project Engineer
1 week ago
Workday Keokuk, United StatesRoquette · is a family-owned global leader in plant-based ingredients, a pioneer of plant proteins and a leading provider of pharmaceutical excipients. · What makes us proud? · Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingr ...
-
Project Engineer-3
1 week ago
Roquette Frères Keokuk, United StatesRoquette is a family-owned global leader in plant-based ingredients, a pioneer of plant proteins and a leading provider of pharmaceutical excipients. · What makes us proud? · Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingre ...
-
Project Engineer-3
1 week ago
Roquette Keokuk, United StatesRoquette · is a family-owned global leader in plant-based ingredients, a pioneer of plant proteins and a leading provider of pharmaceutical excipients. · What makes us proud? · Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingre ...
-
Executive Director
2 days ago
Delaware River Basin Commission (DRBC) Ewing, United StatesJOB DESCRIPTION · TITLE OF POSITION: Executive Director · TYPE OF APPOINTMENT: Full-Time Permanent · DRBC GRADE: EX-1 · BRANCH: Directorate · SUPERVISED BY: DRBC Commissioners · Instructions to Applicants: · Send cover letter and resume via email to: · Applicants must be author ...
Associate Engineer - Kahoka, United States - Thrive Networks
Description
About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services.
Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers.Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER.
If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVEPosition Overview:
The primary responsibility for the Associate Engineer is the coordination of incident and service request within the RSC.
The Associate Engineer will be responsible for ticket queue management within the internal platform to ensure all tickets are assigned the appropriate resource.
This position will handle ad hoc dispatch requests for onsite resources along with future coordination of client scheduling.This is a full-time position in our Clark office in the Philippines.
All applicants should be living in, or be willing to relocate to, that area and are expected to work out of the office on a daily basis.
The standard hours for this shift will be M-F from 3AM-12PM in the Philippines Time Zone.Essential Duties and Responsibilities
(Include but are not limited to the following:)
Assign new tickets to the appropriate engineering resources
Reassign tickets based on priority SLAs
Provide engineer queue management based on capacity and skillset
Provide daily MSP reports as requested by the Manager
Provide daily MSP roster as requested by the Manager
Handle overflow for incoming call queue on an as-needed basis
Create new tickets for overflow on an as-needed basis
Identify variable billing request and seek approval by the Manager
Provide daily ticket transfer communications between day shift and night shifts
Provide Customer Service when required based on service
Handle technician level service request on an as needed basis
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and
EXPERIENCE:
Minimum of a four-year degree from an accredited college or university in computer sciences, business administration, public administration, mathematics or related field.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, public officials, and the general public.
TECHNICAL SKILLS :
Knowledge of basic service operations centers and customer satisfaction. Demonstrated ability solid organizational skills and ability to achieve industry certifications.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
#J-18808-Ljbffr