- 6-8 years related experience as customer support in telecom industry
- Experience in communicating with customers on gathering information, feedback and working internally to resolve those in timely manner
- Very good understanding of telecom KPIs, measurement and new technology
- Experience with data conversion and migration
- Expert in creating simplified marketing materials, customer facing and defect tracking & resolution
- Experience with JIRA and other leading Test tools
- Good to have experience or working knowledge of tools like QXDM, Actix or X -Cal
- Proven experience in digital marketing, business communication, content creation in telecom
- Excellent communication skills, writing ability, and digital savviness
- Experience working with US based clients
- Exceptional written and visual communication skills
- A good team player with strong organizational and multitasking abilities
- Creative thinking and problem-solving skills.
- Bachelor's degree in computer science, telecommunications, information technology, or similar field preferred
- Telecom log collection tools like QXDM, X-Cal or similar experience is a plus
- Customer interaction and creating technical documents for customer needs a plus
- 6-8 years' experience as a telecommunications specialist
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Application Support Engineer - Bedminster, United States - Infovision
Description
Role: Application Support Engineer
Bedminster, NJ(hybrid, 3 days in a week)
Long term contract
Qualifications:
Education, Experience Requirements: