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Bedminster

    Application Support Engineer - Bedminster, United States - Infovision

    Infovision
    Infovision Bedminster, United States

    2 weeks ago

    Default job background
    Telecommunications
    Description

    Role: Application Support Engineer

    Bedminster, NJ(hybrid, 3 days in a week)

    Long term contract

    Qualifications:

    • 6-8 years related experience as customer support in telecom industry
    • Experience in communicating with customers on gathering information, feedback and working internally to resolve those in timely manner
    • Very good understanding of telecom KPIs, measurement and new technology
    • Experience with data conversion and migration
    • Expert in creating simplified marketing materials, customer facing and defect tracking & resolution
    • Experience with JIRA and other leading Test tools
    • Good to have experience or working knowledge of tools like QXDM, Actix or X -Cal
    • Proven experience in digital marketing, business communication, content creation in telecom
    • Excellent communication skills, writing ability, and digital savviness
    • Experience working with US based clients
    • Exceptional written and visual communication skills
    • A good team player with strong organizational and multitasking abilities
    • Creative thinking and problem-solving skills.

    Education, Experience Requirements:

    • Bachelor's degree in computer science, telecommunications, information technology, or similar field preferred
    • Telecom log collection tools like QXDM, X-Cal or similar experience is a plus
    • Customer interaction and creating technical documents for customer needs a plus
    • 6-8 years' experience as a telecommunications specialist


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