Jobs
>
Hopkins

    Infrastructure Management Services Lead - Hopkins, United States - Unisys

    Unisys
    Unisys Hopkins, United States

    3 weeks ago

    Default job background
    Description


    What success looks like in this role: 'P&L/ Management * Has engagement level services profitability responsibility and manages services delivery for engagements.

    * Manages financials and operational metrics for multiple or large engagements. * Ensures that the organization's strategy is consistent with Unisys strategy. * Achieves profitable revenue growth through the successful implementation of the business strategy.
    • Responsible for managing a P&L up to 2M in services value.
    Project Management and Service Delivery * Manages the delivery and implementation of services within planned timelines, budget, margins, SLAs, KPIs, OKRs and quality specifications. * Consistently delivers high value, "client ready" work with minimal supervision. * Applies business process methodologies to client business problems.

    Combines knowledge of business process methodologies with a deep knowledge of their domain and/or solution to sell, design and deliver a full range of solutions.

    * Leads and/or supports the implementation of change management, business process redesign or information planning * Consistently achieves or exceeds engagement revenue, margin, service level objectives and quality targets.

    * Effectively manages engagement risks, identifying and promptly notifying senior management of the potential impact of such risks and alternative approaches to mitigating them.

    Client Relationship Management * Builds 'client for life' relationships. Interfaces with the client's technical executives to understand their business challenges and recommend innovative integrated business solutions. * Participates in new business opportunities and add-on opportunities that result in profitable revenue growth within the client.

    * Manages the performance of internal and external service providers in order to ensure the implementation of deliverables and resulting client satisfaction.

    Interfaces with sub-contractors.

    * May write accurate and effective statements of work so that both the client and Unisys staff understands the project expectations and roles.

    May create change orders when additional work is required is outside the original contracted scope and/or services proposal.

    People Management * Manages and leads a span up to 35 associates (direct or matrixed), including their training, development, performance and career path.

    * Advocates and models a strong focus on performance management, development, career growth, engagement, and diversity within the practice. * Attracts and appropriately motivates professionals to achieve or exceed growth, productivity and profitability targets. * Works with Unisys recruiting to maintain a pipeline of outside experienced professionals. * Provides appropriate mentoring, feedback, training and development opportunities to help individuals within the practice reach their full potential. Business and Industry Skills * Knowledgeable in one or more domains. * Stays current with information management / technology / IT Infrastructure industry, competitor and vendor strategies, technologies and offerings. Conveys a high level of professionalism and a focused commitment to excellence.

    * Forecasts, plans, implements and reviews financial and people resources in order to meet defined business requirements in line with company strategic plans, targets and objectives.

    Defines goals and contingencies. * Communicates in an open, candid, clear, complete and consistent manner. Listens well and gives full attention when others are speaking. Demonstrates maturity, self-confidence and self-control in formal and informal interactions. * Understands the meaning and implications of key financial indicators.

    Analyzes, integrates and utilizes financial data to accurately diagnose business realities, to identify issues and to develop strategies and plans.

    * Maintains absolute integrity while balancing the potentially conflicting objectives of exceeding client expectations for quality and value, appropriately developing professionals wit in his/her practice, and achieving Unisys financial objectives.

    * Utilizes a collaborative working style that stresses teamwork and places the best interests of Unisys over individual and team objectives.

    #LI-BC1 You will be successful in this role if you have:

    • University degree or equivalent education and experience. '
    • Relevant experience within a managed services business.
    • Average 8+ years of professional service experience managing a service line.
    • Relevant industry certifications preferable.
    • Active participation in professional foruns, associations and social media. Key Metrics The following are broad guidelines that generally apply on a consistent basis across Unisys.
    Other factors may be considered such as strategic importance of key accounts/ practices, business trends, and external market conditions resulting in exceptions to these guidelines:

    • Responsible for managing a P&L up to 2M in services value.
    • Manages and leads a span up to 35 associates (direct or matrixed). This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
    If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free:
    Prompt 4). US job seekers can find more information about Unisys' . Unisys is an Equal Opportunity Employer Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
  • Lolli & Pops

    Full Time Service Lead

    3 days ago

    Lolli & Pops Minnetonka, United States Full time

    Job Details · Job Location · Ridgedale Center - Minnetonka, MN · Position Type · Full Time · Salary Range · $ $12.50 Hourly · Description · Lolli & Pops Full-Time Service Lead/Keyholder · Joining our team will be the sweetest decision you'll ever make · At Lolli & Pops, we believ ...

  • Tempur Seely

    Customer Service Lead

    1 day ago

    Tempur Seely Wayzata, United States

    · Tempur-Pedic Luxury Team Lead's primary responsibility is to provide excellent customer service while selling and marketing Tempur-Pedic products. This individual will also serve as a member of management when the Store Manager is not available. This could include opening and/ ...

  • IRET

    Service Team Lead

    3 days ago

    IRET Minneapolis, United States Full time

    SERVICE TEAM LEAD · – Minneapolis, MN · Quarterly Bonuses and On call Stipends · Competitive PTO · 11 Paid Holidays · 20% Rent Discount for Centerspace rents · Volunteer Time Off each Quarter · Medical/Dental Benefits – 1st of Month after 60 days · 401k match up to 5% · ...

  • Peterson Sheet Metal, Inc.

    Lead Service Technician

    3 weeks ago

    Peterson Sheet Metal, Inc. Chanhassen, United States

    Job Description · Job DescriptionWe have an exciting opportunity for the right person to join our team as a Lead Service Technician. This position will be integral in the growth of the department as well as a great opportunity for personal growth. This is an union position. · The ...

  • NPL Construction

    Accounting Services Lead

    1 day ago

    NPL Construction Lakeville, United States

    Who We Are · Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operating throughout the US and Canada, safely delivering gas, electric and utility services to our customers and the community. We help you build your career on S ...

  • Carle Foundation Hospital

    Food Service Lead

    2 weeks ago

    Carle Foundation Hospital Bloomington, United States

    * Monitor activities in kitchen, dish room and retail food service areas to ensure that quality standards are maintained. · * Responsible for staffing, call offs / absences. · * Ensures that department meets all local, state and federal regulatory requirements. · * Under manageme ...

  • Veterans Health Administration

    Lead Patient Services Assistant

    3 weeks ago

    Veterans Health Administration Minneapolis, United States

    Summary · This position is located within the Minneapolis VA Health Care System within the Business Office service line. The employee serves as the Lead Program Support Assistant in the Eligibility and Enrollment Unit, Benefits Section, Business Office and supports the full rang ...

  • Burlington Stores

    Customer Service Lead

    4 days ago

    Burlington Stores Minneapolis, United States

    Customer Service Lead · in · Papillion , Nebraska · 7825 Towne Center Parkway Papillion NE US 68046 · **Overview** · If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team ...

  • Burlington Stores

    Customer Service Lead

    3 days ago

    Burlington Stores Minneapolis, United States

    Customer Service Lead in Papillion , Nebraska 7825 Towne Center Parkway Papillion NE US 68046**Overview**If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Custome ...

  • TruBlue Home Service Ally

    Lead Home Service Technician/Handyman

    2 weeks ago

    TruBlue Home Service Ally Minneapolis, United States

    We provide:Year-round stable, steady workRegular work hours Flexible schedulingCompany van and cover related expenses such as gas, oil changes, etc. *varies by locationTruBlue t-shirts, polos, and other company gear for the teamStrong office supportTruBlue of Edina is a Home Ally ...

  • Centuri Group, Inc.

    Accounting Services Lead

    2 weeks ago

    Centuri Group, Inc. Lakeville, United States

    Accounting Services Lead · Date: May 7, 2024 · Location: · Lakeville, MN, US, 55044 · Company: NPL Construction (S4) · Description: · Who We Are · Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operating throughout the ...

  • Centuri Group, Inc.

    Accounting Services Lead

    1 week ago

    Centuri Group, Inc. Lakeville, United States

    Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operating throughout the US and Canada, safely delivering gas, electric and utility services to our customers and the community. We help you build your career on Solid Ground by ...

  • CHS Inc

    Medical Services Lead

    3 weeks ago

    CHS Inc Inver Grove Heights, MN, United States

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and ar ...

  • Centuri Group, Inc.

    Accounting Services Lead

    1 week ago

    Centuri Group, Inc. Lakeville, United States

    Accounting Services Lead · Date: May 7, 2024 · Location: · Lakeville, MN, US, 55044 · Company: NPL Construction (S4) · Description: · Who We Are · Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operating throughout the ...

  • Honeywell

    Lead Advanced Field Service Tech

    5 days ago

    Honeywell Plymouth, MN, United States

    Improve business and family comfort, protection and productivity · The main function of this position is to respond and resolve complex service calls, providing senior technical support and troubleshooting and/or team leader functions. Additional responsibilities related to the t ...

  • Campus Pride

    Customer Service Lead/Keyholder

    4 days ago

    Campus Pride Minneapolis, United States

    Customer Service Lead/Keyholder in Bloomington , Minnesota **Job Descriptions:** · **Consider the possibilities as a Customer Service Lead/Keyholder at Carter's.** · Carter's, Inc. is the largest branded marketer in North America of baby and young childrens apparel and related ...

  • Phoenix Innovations

    Team leader

    1 week ago

    Phoenix Innovations Deephaven, United States

    Are you naturally hospitable? Do you want to be part of a world full of joy? Then don't hesitate - enter the realm of possibilities, shape your career in a place full of passions, and let your dreams come true with us at Deephaven. · To support our team, we are looking for a Team ...

  • Countryside Heating & Cooling Solutions

    HVAC Lead Service Technician

    2 weeks ago

    Countryside Heating & Cooling Solutions Maple Plain, United States

    Job Description · Job DescriptionHVAC Service Technician · Countryside Heating & Cooling Solutions has been proudly serving residents and businesses of the Twin Cities since 1974. We pride ourselves in the work family we have built and are privileged to say the average length of ...

  • Aurora Innovations

    Training as a clerk for office management

    1 week ago

    Aurora Innovations Wayzata, United States

    Mobilezone is a leading independent provider of technology products and mobile services with two strong business divisions: Our B2C brands Sparhandy, DEINHANDY, Handystar, and HIGH Mobile, as well as · ...

  • Honeywell

    Lead Advanced Field Service Tech

    2 days ago

    Honeywell Minneapolis, United States

    The main function of this position is to respond and resolve complex service calls, providing senior technical support and troubleshooting and/or team leader functions. Additional responsibilities related to the technical delivery of small service jo Field Service, Service Tech, ...