Case Coordinator - Brighton, United States - Boston Municipal Court

Description

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Departmental Mission Statement:

Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect and compassion.

ORGANIZATIONAL PROFILE:


Notes:

This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.

Position Summary:

This series is responsible for performing the full range of case processing duties and for coordinating those activities within a sub-unit or functional area of an Office of a Clerk-Magistrate, a Register of Probate or an equivalent office.

In addition, this series is responsible for providing service to the public and other individuals with business with the court consistent with policies on confidentiality.

The position title above the entry level requires the performance of increasingly more responsible and varied work which requires more knowledge of overall court and administrative operations.

Employees are appointed at the entry level position title and are eligible for reclassification to the higher-level position title within this series consistent with the specifications for the higher-level position title.

The position title reverts to the entry level when there is vacancy.


ORGANIZATIONAL LEVELS:
This position is part of a series that includes a number of levels.

Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies.

Case Coordinator I - This is the entry level position title within this series.

Employees at this level are expected to coordinate a sub-unit or functional area within an office and the processing of cases within that sub-unit or functional area from beginning to end.

Employees may also perform courtroom related responsibilities on these cases.

Coordinator II - This is the second level position title within this series.

Employees at this second level are expected to be involved in quality control activities within the sub-unit or functional area and to be able to perform mid-level administrative responsibilities for the office in the areas of budget administration, payroll, and purchasing.

May also serve as a back-up to a higher-level series


Duties:

Case Coordinator I duties:

• Coordinates the case processing functions within a subunit or functional area of an office.
• Coordinate's workflow, provides technical assistance, answers questions, and resolves problems within the subunit or functional area, and determines further actions to be taken.
• Identifies training needs of case processing staff and participates in the development and implementation of training programs within the subunit or functional area.
• Coordinates the scheduling and calendaring of cases and/or hearings, the preparing and sending of notices to parties, and exercises judgments on the rescheduling of matters within established guidelines.
• Performs assigned duties and assists less experienced users on MassCourts and/or other comprehensive, integrated case management systems which feature electronic filing of complaints, extensive docketing, scheduling, and management reporting.
• Ensures that cases are prepared and ready for court sessions or hearings and may attend court or hearings concerning such cases to provide technical assistance and to record dispositions.
• Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Serves as a point of contact for information concerning cases processed within the subunit or functional area who is capable of responding to any inquiry within established guidelines. May use specialized communication skills in performing these duties.
• Trains staff in the use of automated systems and word processing software, introduces new versions or functions, troubleshoot problems, and attends meetings.
• Coordinates the collection and reporting of statistics concerning cases processed; and
• Performs the duties of the lower level series as required.

Case Coordinator II Additional Duties:

• Regularly monitors the accuracy, completeness, and timeliness of case processing activities within the subunit or functional area.
• Evaluates and recommends ways to improve case processing activities within the subunit or functional area.
• Performs midlevel administrative duties such as preparing payment vouchers to pay for goods received, recording MMARS documents in the