Jobs
>
Reston

    Sr. Customer Success Manager, Public Sector - Reston, United States - Trellix

    Trellix
    Trellix Reston, United States

    3 weeks ago

    Default job background
    Description
    Sr. Customer Success Manager, Public Sector

    Sr. Customer Success Manager, Public Sector

    Role Overview:
    Role Overview

    Reporting to the Director, Customer Success Management you will be responsible for managing a team of Customer Success Managers responsible for customer on-boarding, product adoption and usage optimization, advocacy, retention, and discovery of up-sell opportunities.

    This person will help to execute on our customer relationship strategy that is focused on driving high retention across a highly diverse and large percentage of Fortune 500 brands.

    This is a key role at an exciting time as Trellix looks to revolutionize the dynamic XDR cybersecurity segment.
    Company Overview
    Trellix is a global company redefining the future of cybersecurity.

    The company's open and native extended detection and response (XDR) platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations.

    Trellix's security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers.

    The ideal candidate has experience in working with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer health and retention, and has a proven track record for coaching and advancing their team to high standards of
    excellence.

    This person has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team.

    Essential Responsibilities

    • Predictably manage recurring revenue and deliver high on-time renewal rates
    • Own key metrics for your team including renewal forecast, activity management, upsells, adoption, and churn
    • Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from our solutions
    • Recruit, coach, motivate and manage a high performing team
    • Build and support a high-energy, customer-focused culture
    • Personally manage escalations and negotiations alongside your direct reports
    • Work cross-functionally to advocate for customer needs and ensure proper company alignment in support of these accounts
    Job Requirements

    • Proven experience leading a Customer Success team for a rapidly growing SaaS company in a leadership role
    • Strong analytic and strategic thinking – able to take complex customer concerns and orchestrate resources and tactics to address them
    • A solid professional, with a minimum of 8+ years experience managing a high performing team (professional services, sales, CSM, or Account Management)
    • Be able to travel up to 20% of the time to customer meetings or remote offices

    Company Benefits and Perks:


    We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

    We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
    Retirement Plans
    Medical, Dental and Vision Coverage
    Paid Time Off
    Support for Community Involvement

    We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

    #J-18808-Ljbffr
  • Google

    Industry Executive, Public Sector

    5 days ago

    Google Reston, United States

    **Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - 10 years of experience in leadership in a public sector organization, overseeing the advancement of priority initiatives such as technology implementation, managing budget and procurement de ...

  • Motive

    Area Vice President, Public Sector

    3 weeks ago

    Motive Reston, United States

    **Who we are**: · Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend ...

  • Google

    Principal Technical Architect, Public Sector

    2 weeks ago

    Google Reston, United States

    **Minimum qualifications**: · - Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. · - 8 years of work experience in software, hardware, or infrastructure engineering, with a focus on technical innovation and engineering leadersh ...

  • Trellix

    Customer Success Manager, Public Sector

    2 weeks ago

    Trellix Reston, United States

    Sr. Customer Success Manager, Public Sector · **_Role Overview:_** · Role Overview · Reporting to the Director, Customer Success Management you will be responsible for managing a team of Customer Success Managers responsible for customer on-boarding, product adoption and usage op ...

  • Google

    Practice Lead, Labor, Public Sector

    1 day ago

    Google Reston, United States

    **In-office locations: Reston, VA, USA.** · **Remote location(s): United States.** · **Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - Experience with modernization efforts in Labor, supporting a transition from a legacy to cloud system. · ...

  • Nutanix

    Vp Public Sector

    2 weeks ago

    Nutanix Washington, United States

    **Hungry, Humble, Honest, with Heart.** · **The Opportunity** · Are you a dynamic leader with a proven track record in Public Sector sales and a talent for cultivating new customer relationships? If so, as VP Public Sector at Nutanix, you have the opportunity to spearhead the gro ...

  • Elasticsearch B.V.

    Customer Architect, Public Sector

    4 weeks ago

    Elasticsearch B.V. Fairfax, VA, United States

    Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in rea ...

  • World Bank Group

    Public Sector Specialist

    2 days ago

    World Bank Group Washington, United States

    **Job #**: · - req27383**Organization**: · - World Bank**Sector**: · - Public Sector Development**Grade**: · - GF**Term Duration**: · - 2 years 0 months**Recruitment Type**: · - International Recruitment**Location**: · - Washington, DC,United States**Required Language(s)**: · - E ...

  • IFC Systems Corporation

    Public Sector Specialist

    2 days ago

    IFC Systems Corporation Washington, United States

    **Public Sector Specialist** · **Job #**: · - req27383**Organization**: · - World Bank**Sector**: · - Public Sector Development**Grade**: · - GF**Term Duration**: · - 2 years 0 months**Recruitment Type**: · - International Recruitment**Location**: · - Washington, DC,United States ...

  • Trellix

    Customer Success Manager, Public Sector

    2 weeks ago

    Trellix Reston, United States

    Sr. Director, Enterprise Technology Strategic PartnershipsSoftware Development Engineer in TestEnterprise Account Manager (French/English)Sr. Manager, Enterprise TechnologyCSM Turkey/IsraelNew Business Enterprise Inside Sales RepEnterprise Account Manager (French/English)Enterpri ...

  • Four Inc.

    Public Sector Account Representative

    2 weeks ago

    Four Inc. Herndon, United States

    Job Description · Job DescriptionSalary: · To keep pace with, and maintain the growth of our business, Four Inc. is seeking a hard-working, business-minded, team player to join our Sales team as an Account Representative. Successful individuals will have great opportunities for ...

  • Revature

    Client Partner, Public Sector

    3 weeks ago

    Revature Reston, United States

    Revature is rapidly growing - both domestically and internationally - and our Team plays a key role in our Corporate Department. · We're looking for an agile and ambitious candidate who is effective in the qualities listed below, all within a rapidly growing environment. · Our id ...

  • P3Hired

    Client Partner, Public Sector

    3 weeks ago

    P3Hired Reston, United States

    Overview · Tech engineering services provider with a focus on talent enablement and talent transformation is looking for Public Sector Client Partner to join their growing team. In this position, the Client Partner, Public Sector will pursue strategic relationships in our growin ...

  • Okta

    Corporate Counsel, Public Sector

    1 week ago

    Okta Washington, United States

    **Get to know Okta** · Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move ...

  • Unisys

    Public Sector Client CTO

    2 days ago

    Unisys Reston, United States

    What success looks like in this role: · Client CTO - US State, Local, Education and Non-Profit · Position Overview · Unisys is seeking a dynamic and forward-thinking client CTO to provide thought leadership, shape strategies and fuel growth for State, Local, Education and Non ...

  • Ernst & Young

    Government and Public Sector

    4 weeks ago

    Ernst & Young McLean, VA, United States

    EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities · At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the ...

  • Iron Mountain Inc

    Pricing Manager, Public Sector

    3 weeks ago

    Iron Mountain Inc Herndon, United States

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevat ...

  • Iron Mountain Inc

    Pricing Manager, Public Sector

    3 weeks ago

    Iron Mountain Inc Herndon, United States

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevat ...

  • Green Generation

    Director, Public Sector

    3 weeks ago

    Green Generation Bethesda, United States

    Job Description · Job DescriptionSalary: · A UNIQUE OPPORTUNITY – GreenGen is tackling climate change for the world's leading investors and the US Government. As part of our team, you will work collaboratively across the company and directly with clients to build and facilitate ...

  • Trellix

    Customer Success Manager, Public Sector

    4 days ago

    Trellix Reston, United States

    Job Title: · Customer Success Manager, Public Sector · Role Overview: · Role Overview: · The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at ...