IT Field Technician - Anaheim, United States - DRG Food LLC

Description

Diversified Restaurant Group is a people first company We pride ourselves on being a large company with a small company feel.

Every person that works here is part of the DRG Family What started as a 30-unit Taco Bell business in 2012, has since grown into a 300+ unit, multi-brand operation.

DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby's restaurants in Alaska, California, and Nevada.

• We Do The Right Thing
• Take personal accountability & lead with integrity

• Be yourself & show you care

• Embrace change & challenge the status quo

• Positive energy is contagious

• As ONE DRG

• Provide enduser support both remotely, over the phone and onsite.
• Identifies, diagnoses, and resolves problems with:
• POS, credit card terminals and kitchen hardware.
• Streaming Radio and speakers.
• DVR systems, cameras, and microphones.
• DT Timer, OCB, and DT headsets.
• Digital menu boards and any new technology we roll out.
• Other new technology yet to be implemented
• Coordinates the timely repair of equipment covered by thirdparty support vendors.
• Produce well written plans, procedures, documentation, and communication to Above Store Leaders.
• Setup computer software and hardware for new/existing staff, including new user accounts.
• Maintain complete and accurate software/hardware inventory.
• Manage daily PCI-DSS compliance focused tasks such as account terminations and log analysis.
• Create, update, review and resolve Help Desk tickets.
• Additional tasks and projects as assigned by supervisors.
• This list is not all inclusive.

• Strong analytical and problemsolving skills, effective strategic planning and organization, and ability to multitask and prioritize.
• Selfmotivated and capable of working unsupervised.
• Excellent communication and customer service skills. Ability to interact with support staff, restaurant personal, above store leaders, and customers as required.
• Must have the ability to adapt quickly to changes in technology, as well as the ability to learn new systems and equipment.

• Two to Three years Help Desk or I.T. Experience Preferred.
• Must pass an MVR and Background Check.
• Maintain a valid driver's license and insurance.
• Willing to have a flexible schedule, including weekends and nights.
• Must be able to lift at least 30 pounds.
• Physical ability to perform work required. Included but not limited to climbing ladders and working on equipment in awkward positions.

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

• 10 hour shift
• 8 hour shift

• Customer service: 1 year (preferred)