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Appleton

    Relationship Banking Specialist I - Appleton, United States - Wings Financial Credit Union

    Wings Financial Credit Union
    Wings Financial Credit Union Appleton, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Settlers best Credit Union, a division of Wings, is currently searching for a Relationship Banking Specialist I at our Appleton, WI location. The Relationship Banking Specialist serves as a subject-matter-expert and is primarily responsible for providing superior service virtually and in-person while enthusiastically, accurately, and efficiently meeting the diverse needs of our members. This position sells accounts and electronic banking services, processes various digital and in-person account transactions, and maintains service delivery channels.


    Responsibilities:

    • Establishes and expands member relationships by promoting and selling depository accounts as permitted by SbCU policy and regulation.
    • Sells, and promotes the usage of, digital banking products and services to prospective, new, and existing business and consumer members who contact virtually or visit the location.
    • Establishes user access to various digital banking platforms.
    • Provides ongoing member education and navigational support following adoption of digital banking products and services.
    • Responds to member requests and provides required assistance which may include, but is not limited to, the following: enabling digital banking users, updating member personal information or account information/ access, facilitating foreign transactions, originating stop payments or wires, and performing research.
    • Processes various digital and in-person account transactions.
    • Delivers seamless problem resolution for member technical and service issues, gathering necessary information and providing timely virtual or in-person updates through completion.
    • Identifies inter-departmental cross-sell opportunities and refers existing members and prospects to the appropriate department for follow up.
    • Performs daily departmental tasks, account and system maintenance, and project-related assignments.
    • Works collaboratively with the team, demonstrates flexibility.
    • Adheres to established policies and procedures to mitigate risk.
    • Serves on bank committees as necessary.

    Required Skills and Experience:

    • Excellent verbal and written communication skills
    • Outstanding attention to detail, high level of accuracy
    • Proficient with MS Office products and general office equipment
    • Experience related to virtual or digital service, sales, or support
    • Previous cash handling, member service, and/or sales experience
    • Demonstrated ability to multi-task and adapt to evolving technologies and work conditions
    • Some knowledge of banking and deposit products and services preferred
    • Minimum of a high school diploma

    Reasonable accommodations may be made to assist qualified individuals in completing the essential functions of the position.

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