Digital Marketing Project Manager - Baltimore, United States - Royal Farms
Description
Responsibilities:
- Oversee and manage the companys Rewards program to enhance customer loyalty and retention.
- Develop and execute offers and strategies to promote and drive participation in the Rewards Program.
- Oversee the Rewards customer service team and assist in Rewards escalations.
- Develop and execute a comprehensive strategy for the mobile app and website, aligned with overall business objectives.
- Stay abreast of industry trends, emerging technologies, and user behavior to drive continuous improvement.
- Collaborate with development teams to identify, plan, and implement new features or enhancements.
- Collaborate with the content team to create compelling and onbrand content for digital and instore signage.
- Attend and lead in bimonthly food photoshoots.
- Develop monthly presentations and provide weekly updates for Operations and internal teams on Marketing initiatives.
- Ensure consistent marketing and branding across all marketing channels.
- Plan and execute digital advertising campaigns to reach target audience.
- Monitor and analyze digital ad performance, adjusting strategies as needed to achieve optimal results
- Lead and manage social media and public relations manager.
- Drive innovation and creativity in social media and public relations campaigns
- Develop and implement a comprehensive community engagement strategy aligned with the company values and goals.
- Identify opportunities for community growth and collaboration.
- Assist Social Media and PR Manager in planning, coordinating, and executing community events both online and offline.
- Provide regular reports on Key performance indicators (KPIs) and make datadriven recommendations
- Serve as the main point of contact for all Digital media projects
- Ability to travel to offsite meetings as required for meetings, events, or other jobrelated activities
- Other projects as determined.
- A Bachelors degree in Marketing is preferred.
- Must have 510 years or more of relevant retail industry experience.
- In depth knowledge and experience in Digital Marketing & Mobile App Programs
- Time and project management skills are required.
- The ability to work well in a team, collaborative and horizontal environment.
- Comfortable using technology to accelerate efficiency.
- Strong attention to detail.
- Strong written and spoken communications skills and exceptional customer service.
- The working hours for this position may include occasional early mornings due to travel to meetings and stores. Flexibility in scheduling is important
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