Food Server-agave's-full Time - Maricopa, United States - Caesars Entertainment
Description
Identified shifts will vary based on business needsStarting pay for this role is $11.35 per hour plus tips and may vary based on experience
JOB SUMMARY:
Provides fast and flawless service to the restaurant's guest while building relationships and creating a comfortable atmosphere to ensure a truly great dining experience.
ESSENTIAL JOB FUNCTIONS:
- Maintains current and accurate information regarding menu (i.e., preparation) Greets, and makes welcome, each guest seated in assigned station. Takes initial food and/or beverage order within 2 minutes of guest being seated. Repeating order back to ensure accuracy.
- Proficient in the operating functions of the POS computer and cash handling.
- Maintains expected service levels, ensures all revenue is accurately handled and internal controls during day to day operations and during system outages.
- Possess the ability to effectively communicate in a clear, professional and friendly manner with all guests and employees.
- Differentiate guest service and gives priority service to the appropriate tier leveled player.
- Possess the ability to professionally handle high pressure and difficult situations.
- Ensures tables are clear, appropriately set up and presentable for guests to be seated prior to being seated.
- Displays an upbeat and positive attitude when greeting guests, during their dining experience and during their departure.
- Presents and upsells any specials/Chefs features and/or specific menu items with enticing verbiage.
- Engages guests in conversation during their dining experience.
- Suggests items to guest based on expressed guest preferences. Upsells appetizers, beverages, desserts in accordance with restaurant service standards.
- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
- Delivers prepared food to the appropriate guest within three minutes of completed production order.
- Returns to table within five minutes of order delivery to ascertain guest level of satisfaction, and periodically there after.
- Resolves service issues according to the service recovery toolbox and reports guest dissatisfaction to the supervisor and/or involves the supervisor.
- Presents check for payment to correct customers, thanks and invites them back, wishes them luck and makes it easy for them to get back in play.
- Maintains cleanliness standards at tables and all work stations.
ADDITIONAL JOB DUTIES:
- Other duties as assigned.
- Assists bus persons, as necessary, in bussing, cleaning and setting tables.
- Works closely with other servers, the culinary team and management to ensure quality of food, the dining experience and guest satisfaction.
- Upholds standards of dining room ambiance and atmosphere.
- Handles and solves any concerns and questions from guests.
Maintains a professional manner and posture at all times, acting as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.
EDUCATION AND/OR EXPERIENCE:
- High school diploma or GED preferred Prior Food Server experience is preferred.
QUALIFICATIONS:
The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.
- Must be at least 19 years of age.
- Must be able to carry and balance service tray on shoulder.
- Must have legible handwriting.
- Must have knowledge of menu prices and composition of food and beverage menu items, daily specials and proper placing procedures is required.
- Must be able to read, write, speak and understand English.
- Must be able to get along with coworkers and work as a team.
- Must present a wellgroomed appearance.
- Must have a sense of urgency and react to changing business demands. Must have the a bility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to maneuver to all areas of assigned restaurant throughout entire shift.
- Must be able to access kitchen area when picking up customer food orders.
- Must be able to lift up to 50 pounds and to push or pull 300 lbs. on a cart or dolly.
- Must be able to tolerate high temperatures located in the kitchen area.
- Must be able to tolerate areas containing secondary smoke.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to respond to visual and aural cues.
- Must be able to stand and walk for long peri
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