- None.
- Builds and maintains a network of sources from which to identify new sales leads.
- Updates CRM system by entering prospect and customer information and documents all relevant interactions including follow-ups.
- Proactively leads showroom tours with prospective clients.
- Demonstrates the functions and utility of products or services to customers based on their specific needs.
- Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
- Prepares sketches or other visual aids to demonstrate preliminary designs to clients when necessary.
- Consult with clients to select materials and furnishings.
- Uses design applications to prepare and illustrate final plans when necessary.
- Determines timelines and project costs and presents accurate estimates to clients.
- Introducing the orders in the system, obtaining the client's approval, and collecting deposits.
- Orders or obtains necessary materials, adhering to project and budget specifications.
- Follows up on claims for those orders already delivered which presented issues in coordination with the quality department.
- Ensures customer satisfaction through ongoing communication and relationship Management; resolves any issues that may arise post-sale.
- Supports Customer Service team.
- Maintains current knowledge of trends and materials, techniques, and other developments in company products.
- Performs other related duties as assigned.
- Detail-oriented with excellent problem-solving and organizational skills.
- Strong visual design skills including proportion and aesthetics.
- Excellent verbal and written communication skills.
- Ability to use 2020 design software when needed.
- Proficient in Microsoft Office Suite or related software.
- Basic understanding of building codes and inspection regulations related to interiors.
- Must be fluent in English and Spanish and/ or Portuguese.
- Associate degree in interior design or related field required; coursework in computer-aided design (CAD) is highly preferred.
- At least one year of related experience is required.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift to 15 pounds at times.
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Description
Job Description
Job DescriptionThe Kitchen Customer Service Representative is responsible for communicating with customers and leads to identify and understand their product or service needs; identifies and suggests products and services that meet those needs.
Supervisory Responsibilities:
Duties/Responsibilities:
Required Skills/Abilities:
Education and Experience:
Physical Requirements: